Supporto Informatico - Bologna, Italia - Sharp Brains Ltd
Descrizione
Record, track, and prioritize support requests in the ticketing system.- Diagnose and resolve hardware, software, and networkrelated problems for endusers.
- Assist users with software installation, configuration, and troubleshooting.
- Collaborate with higherlevel support teams for complex softwarerelated issues.
- Manage user accounts, including password resets, access permissions, and account creation/deactivation.
- Perform routine maintenance on desktops, laptops, printers, and other peripherals.
- Maintain and document troubleshooting steps and resolutions for recurring problems.
- Communicate technical information effectively to nontechnical users.
- Collaborate with other IT support levels and teams for issue resolution.
- Provide basic IT training and orientation to new employees.
- Ensure compliance with IT policies, procedures, and security protocols.
Qualifications:
- High school diploma or equivalent; additional technical certifications a plus.
- Proven experience in a Level 1 IT support role at least 12 years.
- Strong problemsolving skills and attention to detail.
- Excellent communication and customer service skills.
- Basic understanding of networking concepts and operating systems.
Job Types:
Contract, Full-time
Contract length: 12 months
Salary:
€2, €2,800.00 per month
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