Consumer Service - Milano, Italia - Whirlpool

Whirlpool

Azienda verificata

Milano, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Requisition ID: 59172

ABOUT WHIRLPOOL CORPORATION

The team you will be a part of:

This role in summary:

The role will be located in Milan (MI), IT.

The position is based in Milan (MI) but Whirlpool believes in the benefit of flexible work based on trust, autonomy, collaboration and personal accountability of our people.

The Flexible Work Policies called "Agile Work" will offer the opportunity to our employees to work off-site up to two days per week.

This role will closely collaborate with various business partners, Global Information Technology (GIT) teams and external parties across EMEA. This role will evaluate, provide recommendations for, deliver and support solutions both technical and process-related.

The primary areas of focus for this position will be CRM, Salesforce Service Cloud platform, as well as integrated and associated systems such as SAP ERP environments and processes that support our sales, logistic, and operational business planning teams.

Your responsibilities will include:

Engage in capability and technology roadmap development for Consumer Service processes.
Work closely with business partners, GIT, and external vendors/consultant partners to translate business requirements into technical solutions and translate technical solution requirements and implications back to the consumer service teams
Ensure that solutions meet both business requirements and technical requirements, including performance, maintainability, and stability.
Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies.
Support in the definition of user requirement generation with key product owners through workshops, requirement gathering sessions and 11 engagement with key stakeholders.
Recommend new features and improvements to optimize and increase use of the platform.
Provide feature specifications and help maintain overall documentation for the business.
Collaborate with international Developers, Admins, and Architects to support the design and building of scalable solutions.
Salesforce Service Cloud Implementation: Utilize your indepth knowledge of Salesforce Service Cloud to lead the implementation and configuration of the platform, ensuring it aligns with our specific consumer service needs and business objectives
Consumer Service Process Optimization: Analyse, design, and optimize consumer service processes to streamline operations, improve efficiency, and enhance the overall customer experience

Minimum requirements:

Bachelor's Degree
4+ years of experience in business analysis, technical analysis, solution design, project delivery, or operations
4+ years of handson experience working with Salesforce Service Cloud, including implementation, configuration, and customization.
Salesforce Service Cloud Consultant Certification
Proven expertise in consumer service processes with a track record of optimizing service operations to enhance customer satisfaction.
Strong technical skills in Salesforce technologies, such as Apex, Visualforce, and Lightning components.
Experience with enterprise integration tools and ETL (extract, transform, load) tools.
Excellent problemsolving skills with the ability to troubleshoot and resolve complex issues.
Strong communication and interpersonal skills to effectively collaborate with various stakeholders.

Preferred skills and experiences:

Master's degree in Engineering, Computer Science, Information Systems or MBA
Solid understanding of data management and reporting within Salesforce Service Cloud.
Agile and Project Management certifications
Any additional Salesforce certification.
Experience or familiarity with
Field Service Solution and Advanced Resource Schedule/Planning
Other SAP modules such as LE, WM, EWM
Order management, Customer Relationship Management (CRM), and eCommerce platforms
System testing procedures and tools
Incident and problem management processes and tools
Experience using project management tools like JIRA/Confluence and Smartsheets
Use different types of technologies, reviewing and providing oversight for data architecture and integrations
Prioritize and manage multiple responsibilities and commitments concurrently
Selfstarter with the ability to work independently

What we offer:

Fulltime job contract
Wellbeing programs
Discounts on Whirlpool appliances
An international working environment in a dynamic company
Many opportunities to learn and develop

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity,