Global Retail Banking Training Specialist - Roma, Italia - Adecco Italia
Descrizione
Adecco Italia S.p.A. is looking on behalf of a federal credit union for
Global Retail Banking Training Specialist (Vienna or Rome)
:
Enhance the competencies of member service teams by conducting training sessions that boost employees' performance in alignment with company's service excellence standards and core values.
Responsible for performing training needs assessments, assisting with the design of material, delivering curriculum and learning materials, and managing all phases of training interventions.
Ensure compliance with federal and state laws and regulations and company's Code of Ethics & Business Conduct.TYPE & AMOUNT OF EXPERIENCE:
- Associate's degree (or some college coursework completed), or equivalent experience in the Training field with previous responsibility for coaching/mentoring/training others
- 2-3 years of training experience, preferably in a corporate or similar environment
TECHNICAL COMPETENCIES:
- Intermediate to advanced computer proficiency and Microsoft Office skills, especially PowerPoint
- Advanced skills with Zoom, Teams and/or other virtual collaboration tools
- Knowledge of Contact Center Management systems and reports a plus
- DNA knowledge a plus
BEHAVIORAL COMPETENCIES:
- Strong analytical and problem-solving skills
- Strong presentation skills
- Ability to lead in virtual and in-person settings
- Ability to evaluate with confidence while using a non-judgmental approach
- Ability to organize work and set priorities in a fast-paced environment
- Ability to manage relationships at all levels throughout the organization
- Excellent oral and written communication skills
- Must be dependable and self-motivated
- Hybrid work model
- Standard office conditions
CCNL ABI
Data inizio prevista:
01/10/2023
Categoria Professionale:
Risorse Umane / Recruitment
Città:
Roma (Roma)
Conoscenze linguistiche:
- Inglese
- Livello Ottimo
- Totale disponibilità
- Notte
ATTENZIONE:
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Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del
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