Product Technical Support - Milano, Italia - BD

Azienda verificata

Milano, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Job Description Summary:
We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat.

It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.

You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do.

We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us

Our vision for Technical Services at BD

The BD Technical Services organization delivers innovative, high-quality support and services to our customers through empowered and highly skilled teams.

As a trusted partner, we help our customers to improve patient outcomes every day.

As
Product Technical Support you will
provide post-sale service phone/remote support to customers, including troubleshooting, software and maintenance provided remotely.

Respond to and resolve customer issues for equipment errors and malfunctions. Optimize BD equipment to ensure mínimal customer downtime and workflow interruptions. Ensures customer satisfaction is met throughout the support process and the entire customer lifecycle. Follow effective knowledge tools to meet first-time-fix and response times rates.

You'll be responsible to complete the administrative-related tasks in supporting service operations The core responsibility for this role is to provide day-to-day efficient and accurate completion of all the administrative-related tasks, aimed to support the effectiveness of Customer Support They must ensure efficient tasks prioritization focusing to align with service level agreements.

The position reports to the Italian BD ROWA Italy Technical Team Leader.

Main responsibilities will include:

Maintain accurately updated customer records and data quality in CRM as required
Ensure that daily tasks are complete, and rejections timely raised
Provide excellent customer experience, through proficient and plain communication, while steadily updating partners on job status within specific time frames
Partnering with the overall process involved collaborators (FSEs, Finance, Sales, Systems, and Business processes) to improve interdepartmental effective collaboration and optimally completion of interconnected tasks
Track and execution of service jobs assigned, through steady and consistent monitoring and processing of cases to ensure completion of servicerelated tasks
Process data and information records in BD systems (mainly but not only Microsoft CRM)
Execution of all related administrative tasks

About you:

Experience in problemsolving & solution focus, particularly under pressure.
Excellent communication skills (verbal & written) and great customer focus is crucial
Able to have a broad approach as well as accuracy in viewing details
Strong analytical and organizational skills
Well organized in planning as well as capable to integrate frequent changes
Language skills in line with regional responsibility
Able to demonstrate adherence to processes & procedures
Ability to work both independently and within a team environment demonstrating a collaborative, happy demeanor with a positive cando attitude
Can use initiative and demonstrate good judgment in respect of the business, customer, and team needs

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer.

We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location:
ITA Milano - Via Enrico Cialdini