2023 - Reservation Agent - Hotel Rosa Grand, Milano - STARHOTELS S.P.A.

STARHOTELS S.P.A.

Azienda verificata

Milano, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

We have a great opportunity for a

Reservation Agent to join our booking office team at the

Hotel Rosa Grand in

Milano.

The new team member will be an ambassador of our Starhotels family, sharing our passion to provide an elegant and warm Italian hospitality service to our valued guests.

As a Reservation Agent of our Hotel Rosa Grand you will be directly engaged in assuring that our guest reservation services will be delivered as expected, playing an important role in our guests' pre-stay experience.

You will be expected to work in a team-oriented environment focusing on providing the highest customer satisfaction while working in a dynamic atmosphere where flexibility and passion are key elements.

Excellent communication skills
Patience and empathy
Good problemsolving skills
Active listening skills and a confident communication style over the phone
Ability to negotiate during incoming calls and careful management of every detail of each booking
Fluency in both Italian and English
Excellent mastering of IT tools. The knowledge of MS Office and Opera are highly regarded