Head Concierge - Milano, Italia - Melia Hotels International
Descrizione
Head Concierge - PALAZZO CORDUSIO GRAN MELIA' Milano
_"The world is yours with Meliá"_
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.
MISSION:
The Head Concierge, as an expert prescriber and true ambassador of the destination, is responsible for the department and defines, develops and implements the destination experiences for customers, always providing them with unique and personalised services and products and committing to the optimisation of economic and human resources under their responsibility
OPERATIONS
Manage the Concierge team, ensuring that they efficiently comply with the department's daily operational processes, always ensuring the customer experience, customising their stay, anticipating their needs and exceeding their expectations.
Manage customer incidents, following the established protocols.
Be knowledgeable of the Brand philosophy, ensuring optimal implementation of the standards, operations manuals and identity applicable to their department.
Be knowledgeable of and share with their team the Voice of the Customer goals and ensure their fulfilment, creating and defining improvement plans if necessary.
Approve material orders, following the marked product guidelines, for the best optimisation of economic resources, ensuring optimal control of their department's inventories.
Research and develop innovative experiences and services that keep the hotel at the forefront.
Manage the hotel's seasonal closure and reopening processes.
Coordinate, implement and analyse the pilots that are determined in their area.
Requirements:
- Degree in Tourism, social sciences, PR, or similar.
- Advanced English and a second language would be an asset.
- Excellent knowledge of the destination.
- Knowledge of hotel operations.
- Vocation for service.
- High orientation to the luxury segment.
- Excellent communication skills.
- Organisation and planning.
- Proactivity and Innovation
Because belonging to the great Meliá family is being VIP
You will enjoy
My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.
In addition, enjoy the
My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives.
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional.
From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,
VIP **People.
- We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company._
Very Inspiring People", follow us on:
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INDEED - **GLASSDOOR
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