IT Help Desk - Firenze, Italia - LuisaViaRoma

LuisaViaRoma

Azienda verificata

Firenze, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Luisa Via Roma is a leading global luxury goods e-commerce with an online presence for over 20 years, serving upwards of
1 million users from more than 200 countries.

Our
team is also
international, including over 300 people from 20 different countries.

As a company, we constantly look to the future to offer our clients
innovation through our services, platforms, website and app.

We also aim to give back to the community and the planet by supporting
charities and
environmental causes
. Through LVRSustainable** - our section dedicated to sustainability
- we offer conscious fashion and promote special collaborations with non-profits, organizations, and brands to benefit social and low impact initiatives.

IT Help Desk - Level 1

We are looking for a person passionate about technology, oriented towards collaboration and problem solving, capable of working in a team while being proactive and sensitive towards service issues.

You will_:
You will review IT support tickets and be the first point of contact for internal users.
You will evaluate reports relating to hardware, software or service malfunctions (e.g. web, apps, company back offices) and manage the most frequent ones, or forward them to the most suitable department for management.
You will update the knowledge base with information on case studies.
You will collaborate with the team in the installation/maintenance/replacement of company software or devices.
Requiremen_ts:_
Understanding user needs
Skills in written and spoken communication, both in Italian and English
Experience with company software
Previous experience in a Helpdesk team
Nice to have_:
Knowledge of Jira or other ticketing systems
Technical/IT training
Knowledge of written and spoken English
Web programming and/or scripting

What we offer:

Full-time employment with a commercial contract
Monday to Friday work week
***In addition to optimal work-life balance, we offer job rotation, conventions and employee discounts
Florence

**What to expect next