Stage - Hotel Booking Agent - Milano, Italia - joule srl

joule srl
joule srl
Azienda verificata
Milano, Italia

1 mese fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

Hotel Booking Agent


Hotiday is a
fast-growing PropTech startup VC backed that is revolutionizing the hotel industry by building the first virtual hotel chain, with certified rooms in every hotel.

Our mission is to provide the
best hotel experience for the next generation of travelers


As a
Stagaire as Hotel Reservation Agent, you will be responsible for assisting our customers during their booking activities and their stay, as well as creating and implementing strategies to increase customer retention and engagement.

The position is a
6-month stage aimed at hiring.


What you'll do:

-
Manage hotels' bookings through our Property Management System (PMS) and Channel Manager.

  • Develop and implement
    customer retention strategies to reduce churn and increase customer loyalty
-
Analyze data and metrics to track campaign performance and identify areas for improvement

  • Respond to
    customer inquiries in a timely and professional manner, providing accurate and helpful information.
-
Monitor customer feedback and work closely with other teams to improve our product and service offerings.

  • Organize and oversee the
    setup of hotel facilities with Hotiday services and accessories.
-
Support the sales team with the pricing of hotel rooms to acquire.


We are looking for someone with:

  • Excellent communication, sales and interpersonal skills.
  • Bachelor's degree in Communications, Marketing, Tourism Economics and Management, or a related field
  • Strong organizational and multitasking abilities.
  • Problemsolving skills and attention to detail.
  • Basic computer skills, including proficiency in Microsoft Office.
  • Fluent in Italian and English.
  • Experience in digital marketing and/or social media management is a plus

What You Will Learn:


  • How to use a
    Property Management System (PMS) and its functionalities to manage reservations, payments, room inventory, rates, and generate report
  • Skills in
    Excel for data analysis and
    reporting:
  • How to use a
    CRM platform such as Hubspot for customer relationship management and marketing automation
  • How to use
    Meta Business Suite for social media management and advertising
  • How to use
    Google Ads and
    Google My Business for online advertising and search optimization
  • How to
    optimize and
    maximize revenues in a hotel, split into the main selling channels (OTAs and direct selling channel)

What we offer:

-
Fixed annual salary to be negotiated based on experience and qualifications

  • Possibility of
    hiring at the end of the stage
-
FREE HOTEL STAYS:

-
Dynamic and
vibrant startup
environment:


  • Tailor-made growth path and constant feedback for continuous improvement
-
Coffee,
healthy and
delicious snacks to boost your mood


Contratto di lavoro:
Tirocinio formativo/stage


Stipendio:
€500,00 - €700,00 al mese
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