Technical Services Representative - Bologna, Italia - Sherwin-Williams

Sherwin-Williams

Azienda verificata

Bologna, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Job Number: 23000BZM

BRODZISZEWO, Poland
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VANTAA, Finland
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BARCELONA, Spain
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MANNHEIM, Germany
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SHEFFIELD, United Kingdom
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NANTES, France
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BOLOGNA, Italy
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HENDRIK-IDO-AMBACHT, Netherlands
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ITA Bologna Headquarters, Italy
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Primary Location:BOLOGNA, Bologna

Travel:
Yes, 75 % of the Time

Schedule:
Full-time

Posted:8/8/2023

Description:

We are actively looking for a Technical Services Representative to join our technical support team

The Customer Technical Services Representative is responsible for providing technical support to Packaging Customers for the Beverage business in the Geographical region assigned (EMEA).

Main Tasks

Travel to customer operations to solve problems, coordinate project work or implement technology.
Manage product trials at designated customer facilities.
Troubleshoot online technical problems
Advise customers of product line changes and improvements.
Maintain customer technical service issues on file for followup.
Handle customer complaints within lines of authority and manage process to resolution.
Assist with equipment installations and various line or equipment modifications/adjustments.
Maintain contact with laboratory on current technical issues
Support laboratory, when required, in evaluation of samples.
Provide correct technical information on projects to technicians, chemist/engineers, customers or other groups as required.
Communicate extended product knowledge in Packaging technology.
Communicate competitive information, new products and selling issues to organization
Support specification/product recommendation approval process.
Provide cross segment support to colleagues
Contribute to the territory market development plan.
Identify potential problems and work with the managers to resolve.
In conjunction with Projects Manager, develop, recommend, and implement solutions related to own or other projects.
Attend coatings seminars and trade shows
Assist customers with product inventory control/reordering.

Profile:

Strong experience from field (Can Making, Metal Packaging)
Skills in solving technical problems in both the field and lab/service center.
Coatings experience preferably within the packaging business,
Can Making, Metal packaging experience,
English + any other languages,
Good interpersonal skills,
Quick and independent problemsolving.
High flexibility and willing to travel (80%)

Sherwin-Williams is the largest paints and coatings company in the world. With $18 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today.

Equal Opportunity

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other consideration prohibited by law.