Business Analyst CRM - Monza, Italia - Nigel Frank International Limited

Nigel Frank International Limited
Nigel Frank International Limited
Azienda verificata
Monza, Italia

2 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione
Business Analyst CRM & Field Service

CRM_concBP_

Position Overview

  • Lead Dynamics on Field Service and customer engagement processes.
  • Train Key Users on the responsibility area
  • Support Dynamics Key Users Control, monitor and report project progress
  • Ensure the right and quality communication is executed Assisting in the implementation and testing (integration tests) of dynamics modules Train Key Users Dynamics on Field service processes
  • Recovery of System data for migration to Dynamics (contracts, equipments, projects.), supporting the golive and post golive phase
Key responsibility

  • Support Dynamics Key Users
  • Receive, document and analyze incidents and work out solutions
  • Creating and updating the documentations (test procedures, user manual, etc.)
  • Train Key Users Dynamics on Operation, Field Service, Trade&Logistic
  • Participate in planning, definition, and highlevel design of the solution and exploration of solution alternatives
  • Lead Project Team on Mobile Projects
Knowledge and experience

At least 5 years on Dynamics 365 CRM. Experiences on leading team International complex projects experience


Skills:


  • Customerfocused mindset


  • Self

  • Motivated
  • Able to deal with ever changing environment
  • Thrives in collaborative environment and multicultural contexts
  • Team Worker
  • Fluent English

Function Superior:
Head Of MS Dynamics Competence Center

Italy

  • Up to €70,000 EUR
  • Consultant Role
  • Skills: CRM, Functional CRM; team leader crm
  • Level: Senior
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