Engagement Delivery Manager - Roma, Italia - Salesforce

Salesforce

Azienda verificata

Roma, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Job Category

Customer Success

Job Details

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good you've come to the right place.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?

Role Description:

We are seeking an innovative and passionate Project Manager for our MuleSoft team who shares our vision of bringing the power of cloud computing to enterprises.

Engagement Delivery Managers are responsible for overseeing our teams to drive successful customer outcomes with our implementations. They manage and run more complex, enterprise and strategic projects. Our Project Managers actively participate on the project, scoping, contracts review, knowledge transfer, and budget management.

Your Impact:

Serve as the overall Leader of the project team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement
Be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance
Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of projects and identify and resolve issues to ensure project success
Supervise utilization of project resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets
Able to lead one or two large projects or a couple of small to medium sized interrelated projects requiring complex crossfunctional teamwork and management at the program level
Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed
Being an extension to the account team to extend the Salesforce footprint
Participate in end to end implementation planning including project management, risk & issue management, communication and business organisational change
Facilitate User Acceptance Testing with business end users including coordination and user acceptance signoff

Basic qualifications:

Proven experience in Project Management, including experience handling external client projects
Ability to balance the business and technical requirements to produce a project plan and collaborate to acquire the information, such as estimates, as input to the project plan
Demonstrated project management skills, with direct responsibility for running project teams, up to 10+ people, budget and schedule.
Demonstrated ability to have difficult conversations
Proven history of delivering high quality results on schedule and within budget, managing a budget
Manage and communicate with remote developers
Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
Ability to work effectively in a fast paced, high energy, teamoriented environment
Proficiency in Italian AND English language
Available to travel regionally and occasionally internationally depending on customer needs up to 30% of the time

Preferred qualifications:

Project Management Methodology Certification such as Prince, PMP, SAFe, Scrum
Experience with business process expertise around an industry Vertical (i.e. Financial, Health & Life Sciences, or Manufacturing, Retail, Logistics)
Pre
Sales Skills, Enterprise change and management experience.
Enterprisescale integration solutions and cloud technology or equivalent
Experience implementing enterprisescale CRM software solutions around processes such as Sales, Service, Marketing, Commerce is a plus

Benefits & Perks:

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About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.

The company was founded on three disruptive ideas:
a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model.

These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row.

We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incre