Pdgs Operations Manager - Frascati, Italia - RHEA Group
Descrizione
Are you looking for a new opportunity in a fast-moving global company with a family feel? A job where you could have an impact?We are looking for a PDGS Operations Manager to work in Frascati, Italy.
This position is related to the Payload Data Ground Segment (PDGS) operation coordination in the frame of ESA Earth Explorer missions.
- This position is open to protected categories under Italian Law 68/99 ("Rules for the right to work of disabled people")._
- Questa posizione è aperta alle categorie protette L. 68/99._
Tasks and Activities:
The scope of work will include:
- Ensuring all operations are carried on in an appropriate, cost-effective way according to the procedure agreed with the customer.
- Proposing improvement to operational procedures, processes and best practices.
- Constantly communicating with the customer to provide operation status and information about major anomalies.
- Attending specific board meetings organized by the customer to support specific anomaly investigation process or recovery from anomaly.
- Supporting the User Support Service to ensure the resolution of incidents and requests raised by users.
- Coordinating small data reprocessing activities.
- Performing quality controls and ensuring SLAs and relevant KPIs objectives are met throughout operations phases.
Skills and Experience:
The following skills and experience are mandatory:
- A Master's degree in the relevant discipline as well as a minimum of 4 years of experience.
- Demonstrated experience in EO mission ground segment operations.
- Proven work experience as an Operations Manager or similar role.
- Knowledge of organizational effectiveness and operations management.
- Excellent communication and negotiation skills.
- Leadership abilities.
- Outstanding organizational skills.
- Good time management skills.
- A good knowledge of MS Office tools including spreadsheet and presentation preparation.
Why should you apply?:
- You will have the opportunity to work within a major institution.
We encourage everyone to think outside the box and to push the boundaries of traditional knowledge. This role is an opportunity to join a forward-thinking company and allows for a deeper understanding of the industry.
- Benefits include: competitive remuneration packages; unique career opportunities, including working in other countries; personalized training and development programmes; flexible relocation support.
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