Head of Events, Italy - Milano, Italia - CWT

CWT

Azienda verificata

Milano, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Head of Events, Italy
RD)

The
Head of Events is responsible for the teams delivery of successful & profitable events & implementation of global and local processes.

This team will deliver multiple, simultaneous, and complex projects worldwide on time and on budget for various customers across different industry sectors.

Strong relationship building and cross collaboration is required across all teams in multifunctional & global areas across the business

The primary role of the
Head of Events will be to manage and support the team, but on occasion there will be a requirement to support large event projects as the business dictates.

Specifically, the Manager will:

Lead day to day operations for a team of event planners and supervisors responsible for the creation, management and execution of various types and complexities of meetings and events both live, hybrid & virtual
Work in close collaboration with regional and global peers to ensure service excellence
Lead and/or oversee complex projects to ensure the successful delivery of meetings and event projects if the business dictates.
Support new business opportunities and implementation from local, regional & global teams
Maintain communication with key event and planning clients and account management/business development teams to ensure awareness of program progress, key changes, and gaps in delivery with enough time to develop strategies to address any issues
Assign talent and staff to sold programs to ensure all business requirements and expectations are met, minimising use of external contractors
Working with the local, regional & global commercial teams, ensure correct use of rate cards is used across the team to drive profitable and repeat business
Drive change and employee engagement through effective communications and support from global functions
Ensure team's adherence to global & local SLAs, processes and metrics
Align and implement global resource model/ workforce management into team
Ensure pricing for service delivery are clearly defined and managed profitably from conception to reconciliation
Ensure team adherence to client contract and statement of work to avoid scope creep on projects.
Develop strong relationships with new and existing clients to encourage account growth
Monitor team performance and trends, creating an action plan as necessary to ensure sustained performance
Responsible for team Talent Management & HR processes including but not limited to performance reviews, development and training needs, performance improvement, and disciplinary actions
Support with RFP requirements and presentations to clients as needed
Manage and support forecasting and regular financial reviews for responsible teams
In alignment with supervisors, ensure clear and seamless coordination to facilitate basic management approaches for work scheduling, prioritizing, and process execution for daytoday work
Implement new Global processes & identify opportunities for productivity
Contribute to M&E projects on global, national, cross functional or regional level as required
Be an ambassador for the CWT Meetings & Events brand able to enhance and uphold our reputation in the industry
Flexibility with International and Domestic travel for internal and external meetings and events as and when required

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Qualifications

Education & Experience

University Degree or equivalent experience
6+ years meetings and events experience
Strong understanding, experience, and knowledge of Virtual and Hybrid projects with platform capabilities and project planning
Good understanding, experience, and knowledge of AV/Production
IT literate with strong experience of using Microsoft Office and database tools
Languages skills are preferable
CVENT knowledge essential

Knowledge, Skills, and attributes

Previous experience in conflict resolution, leadership strategies, managing team results, client engagement, and the business of meetings & events
Excellent written and verbal communication skills with the ability to present ideas and results clearly and effectively to influence decision making
Strong industry knowledge and business acumen
Expert knowledge of customer service satisfaction requirements
Excellent innovator and problem solver
Seeks and implements opportunities to streamline processes, improve outcomes and utilize technology that helps drive business objectives
Strong collaboration skills with peers
Ability to cope with competing demands and to prioritize tasks and projects
Ability to anticipate issues and proactively propose solutions
Ability to lead and execute CWT driven initiatives
Strong proven financial acumen
Strong destination and product knowledge
Proactive, enthusiastic, and charismatic approach to meeting client objectives and a flexible, cando attitude to work in general
Ability to maintain a high degree of loyalty, integrity, and discr