Infrastructure Workplace Associate - Milano, Italia - Ralph Lauren

Ralph Lauren
Ralph Lauren
Azienda verificata
Milano, Italia

3 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione
Position Overview


Ralph Lauren's Technology group is focused on building & leveraging high-quality technology solutions to enhance business & digitization opportunities across channels and geographies.

The Client Services Engineer, reports to the Regional Infrastructure Manager and will form part of a global technology authority.

Essential Duties & Responsibilities

  • Ensures proactive and reactive management of operational incidents, problems and changes for the Munich site
  • Acts as remote support for the resolution of Infrastructure faults on site
  • Provides a clear and regular proactive reporting of the ongoing technical challenges of the technical environment to Region Infrastructure Manager
  • General IT maintenance, such as PC builds, hardware upgrades and software deployment
  • Troubleshooting basic hardware and software errors, network and integration issues
  • Actively manage assets through life (receipt, move, additions and changes) and maintain asset tagging/recording
  • Ensures adequate stock in quantity and quality of equipment to meet customer's demands
  • Reviews the existing environment, and as and when appropriate, recommends enhancements
  • Where required, assisting departments with projects and corporate internal and external events including support for regional teams on setup for VC, Meetings etc. for high profile events
  • Effective delivery into projects with tight deadlines, identifying work required and clearly articulating timescales
  • This role will form part of EMEA region infrastructure team, there may be requirements to travel to other corporate locations on occasion
Experience, Skills & Knowledge

Experience of the following technologies with the aptitude to take on the development and support of new technologies and vendors:

  • Experience of providing Level 2 IT Client Support in a global organisation
  • Experience with Microsoft Office, versions 2010+
  • Experience with Windows operating systems
  • Windows 7 and 10, experience with the new 11 OS is a plus
  • Knowledge of Microsoft Configuration Management tools including SCCM and Intune
  • Knowledge of Apple IOS and OSX systems, including setup, configuration and fault finding
  • Experience with a global O365 deployment
  • Knowledge of IT Rooms and floor cable patching
  • A passion for IT and a willingness to learn and expand your knowledge.
  • Experience working with all levels of an organization in a mature and professional manner
  • Cloud infrastructures, Hybrid deployments and the concept of Software Defined Data Centre as well as its implications for a client services footprint.
  • Operational experience of large multitechnology environments to a demanding enterprise retail business
  • Extensive experience in operational management including process management, preemptive maintenance and Prob/Inc/Change management
  • A globally distributed delivery function, global accounts and accompanying service support models
  • Complex multivendor solution management and a mixed service support model utilising Inhouse, and external 3rd parties
  • Independent research on the capability of technology or domain platforms including cost, license structure, benefits and considerations
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