Guest Service Agent - Milano, Italia - Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group
Azienda verificata
Milano, Italia

1 mese fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

Position:
Guest Service Agent (Full time #533654)


Property / Office:
Mandarin Oriental, Milan


Location:
Milan, Italy


Scope of Position
The Receptionist will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences


Organizational Structure
The receptionist reports to the Front Office Manger


Duties and Responsibilities

  • Major responsibilities_
  • Greet and escort guests promptly to their rooms
  • Handle cash drawer properly as outlined in the MOHG Controller's manual
  • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
  • Demonstrate teamwork by cooperating with and assisting colleagues as needed
  • Address special guest preferences recorded in guest history profiles
  • Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
  • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during checkin, checkout and throughout the guest's experience
  • Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
  • Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
  • Communicate clearly with the Night Auditor and Accounts Department
  • Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
  • Provide assistance to guests in the street lobby
  • Perform any other reasonable duties as required by the Front Office Manager

Requirements:


  • Mandatory_
  • 2 years hotel experience
  • Proficiency in
    English,
    Italian and preferably Arabic or Chinese:
  • Excellent overall communication skills
  • Good computer skills
  • Able to multitask
  • Strong desire to provide excellent guest service
  • The ability to work well in a team environment
  • Able to stand for extended periods of time
  • Flexible schedules and working hours; willingness to work weekends and holidays required
  • Desirable_
  • Multilingual is preferred
  • Graduate of Hotel School or college degree

Advertised: 01 Feb 2023 W. Europe Standard Time

Applications close: 31 Mar 2023 W. Europe Daylight Time
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