Concierge - Gran Melià Palazzo Cordusio - Milano, Italia - Meliá Hotels International
Descrizione
_"Whatever story you choose, you are the star"_At Meliá Hotels International, you have the power to create your future.
For us, the most important thing is your talent:
We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.
At Meliá Hotels & Resorts we put our soul and our passion into everything we do so that our guests can live a unique experience, full of the warmth and the hospitality that are so typical of our Spanish origin.
Mission:
The Concierge, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalised services and products and committing to achieving excellence in customer satisfaction.
Main Responsabilities:
- Comply with the strategy of experiences in the destination, offering customers unique services and products according to their preferences.
- Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
- Manage customer incidents, following the established protocols.
- Comply with the attributes, standards and manuals applicable to their department.
- Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
- Comply with the Sensory Architecture defined for their area.
- Verify material orders following the set product guidelines, for better optimisation of economic resources.
I dati del curriculum potranno essere comunicati alla società controllante Meliá Hotels International SA e agli hotel del Brand Meliá presenti in Italia.
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.
Contratto di lavoro:
Tempo pieno
Benefit:
- Buoni pasto
- Supporto allo sviluppo professionale
Orario:
- Turni
Lingua:
- Italiano (Obbligatorio)
- Inglese (Obbligatorio)
Sede di lavoro:
In person
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