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Concierge - Milano, Italia - Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group

Azienda verificata

Milano, Italia

1 mese fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Position:
Concierge (Full time #507310)

Property / Office:
Mandarin Oriental, Milan

Location:
Milan, Italy

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm.

Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

The Hotel:

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites.

Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district.

The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings.

The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

In addition, the hotel has two versatile function rooms that benefit from natural daylight

The Company:

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world Increasingly recognized for creating some of the world's most sought-after properties, theGroup provides 21st century luxury with oriental charm.

Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

The Hotel:

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites.

Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district.

The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Bar + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings.

In addition, the hotel has two versatile function rooms that benefit from natural daylight.

Scope of Position
The Concierge is responsable for providing five star services to all guests and colleagues.

Duties and Responsibilities

Provide guests access to all Milan has to offer
Offer a warm, sincere and personalized welcome to all guests
Create special conversations with guests, which identify personal preferences in order to record in each guest's profile history
Have an in depth knowledge of directions, travel time, cost and various forms of transportation
Maintain a constantly updated database with extensive information about city highlights
Demonstrate first hand knowledge of the recommendations with thorough research
Be proactive and anticipate the complete requirements to make the experience a success
Enquire as to the success or enjoyment of the recommendations made
Maintain a consistent and sufficient level of brochures, maps and handouts
Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
Be knowledgeable of all inhouse and arriving guests
Be aware of all daily events in the hotel
Arrange tickets for theatre, sporting events and local attractions
Make and confirm dining reservations
Arrange for package delivery and pickup for guests
Provide guests with a confirmation card for dining reservations, transportation, theatre tickets, etc.
Communicate all important details to management and colleagues
Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations
Maintain a clean, neat and organized desk
Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
Provide clear directions for all guests travelling outside the hotel
Respond to all guest needs and requests
Other activities as deemed appropriate by the Chief Concierge