IT Project Manager CRM - Napoli, Italia - LHH

LHH

Azienda verificata

Napoli, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

For an Italian global cruise company we are looking for a CRM Project Manager.

The CRM Project Manager will work closely with the technical stakeholders and the CRM Manager on a global transformation program with particular focus on project delivery strategy, plan, and execution, ensuring quality and time to market under time constraints.

He/she will work both at tactical and strategic levels and will be responsible for support of mission-critical enterprise CRM solutions, and design, development, implementation, and support of change requests.

**Key Responsibilities

Ensures projects follow specific project plans and timelines delivering status report. Anticipates the identification of risks and proposes mitigation solutions.
Certifies project work meets all contractual service levels associated with functional and technical designs, quality assessment and incident resolution.
Monitors and evaluates the performance of development team members to help streamline tasks
Acts as integration lead and able to demonstrate clear approach to methodology as well as technical capabilities
Works with globally distributed teams to analyse, trouble shoot and isolate root cause of critical delivery issues when they arise.
Work with internal and external teams from project kick off to delivery;
Manage communication with all relevant stakeholders throughout project delivery;
Researches technologies and best practices to support continuous improvements in quality and efficiency of processes.
Develops change and release documentation to support change management processes. Documents procedures for deployment of products in a manner such that future deployments and redeployments are repeatable with a high degree of success

**Job-Requirements: skills, competencies, experience

- +7 years of experience in CRM domain.

Proven experiences in delivering full endtoend solutions across multiple CRM platforms. Knowledge in Customer Engagement, Marketing Campaign Automation and CRM processes
Extensive experience with at least one CRM platform among Salesforce and MS Dynamics.
Ability to identify risk, probability, impact and how to mitigate risks.
Capacity to manage multiple, concurrent projects, activities, and tasks under time constraints.
Facilitates and maintains stakeholder confidence in the decisionmaking process. Strong critical / analytical thinking and problemsolving skills.
Demonstrated relationship management and leadership skills with a superior ability to make things happen using influence and negotiation with stakeholders
Excellence in communicating and presenting complex information to technical and nontechnical stakeholders, both verbally and in written form.
Proactive team player with effective time management skills; ability to work independently, manage multiple deadlines/projects and keep key players informed
Fluent in English, both oral and written. Any additional European language is an advantage.
Master's Degree in Computer Science, Management Information Systems or comparable discipline.

Right to work in Italy