Account Operator - Milano, Italia - sennder

sennder

Azienda verificata

Milano, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

_Account Operator_

sennder is Europe's leading digital freight forwarder. In a traditional industry, we are moving fast to digitise and automate all road logistics processes. We are a growing team looking for an Account Operator to help us on our journey to revolutionise road freight logistics. You would join our Commercial department, based out of the Milan office and will report to the Team Lead Account Manager.

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe._

About The Role

As an Account Operator you will support our commercial team to manage clients' daily communications and handle several operational tasks with the aim to deliver the best quality service to our clients and achieve weekly and monthly targets.

IN THIS ROLE YOU WILL:

Communicate with customer operations managers and warehouses operators;
Collaborate with our Partner Manager team on a daily basis;
Ensure appropriate claim management by registering and collecting all useful information to get to a prompt and accurate resolution;
Manage upsell initiatives on a daily basis, and contribute to expand company ́s volumes and revenue;
Gather information from different stakeholders, enable smooth processes and accurate data input into our management system;
Ensure appropriate claim management by registering and collecting all useful information to get to a prompt and accurate resolution;
Work with the finance dept for claim follow up and POD request.

PREFERABLY YOU HAVE:

Experience working directly with clients;
Ability to work with data;
Great attention to details and a good organizational approach;
Problemsolving skills;
Ability to understand processes and analyze circumstances;
A team player approach;
Ability to thrive in an environment where constant change is the norm;
Ideally a native level of Italian language and a very good English knowledge.

ABOUT sennder
sennder Italia, based in the heart of Milan, is a joint venture company between sennder and Poste Italiane.

Our company matches the digital and innovative focus on technologies and digitalization of sennder with the expertise and know-how of the largest distribution network in Italy, Poste Italiane.

We not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways - making the logistics industry fit for the future.

In a traditional industry, we're growing and moving fast to digitally automate all road logistics processes.

We are building a curious team that is driven by an ambitious desire to solve the toughest logistics puzzles. What others may consider uncertainty, we see as an opportunity to learn and be proactive. We invite you to go on this journey with us and be part of one of Europe's inspiring growth stories as we fast-forward road logistics into digitalization. Read more about the sennder Italia joint venture here.

What You Can Expect

At sennder, we want to maximize the individual's potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team.

In addition to humility, we value commitment, team spirit, respect, and kindness to build trusted relationships across teams. Learn more on our career site.

A fastgrowing, startuporiented international team of 1000+ people with 65+ nationalities spread across 8 country offices with English as our company language.
Continuous feedback and biannual review process for personal development, professional growth, and career opportunities. We also use "Objectives and Key Results" for company goals.
A structured promotion process, providing everyone with fair and transparent career growth.
Learning and development opportunities on the job and through conversations with your manager.
Various opportunities to connect with colleagues, formally and informally, digitally or inperson (when allowed), through regular team events, company gettogethers, and partnership events with other companies and local organizers.
Office first work policy (three days a week), that complies with local COVID19 restrictions and policies. We also provide flex/hybrid remote working options.
When in the office: unlimited snacks, drinks, and fruits.