Exams Assist. Test Day, Cmr - Milano, Italia - British Council

British Council

Azienda verificata

Milano, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Exams Assist. Test Day, CMR & Post Exam

Date:12 Feb 2024

Location:
Milan, European Union, IT

Company:
British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.

We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In we reached 650 million people.

Exams Assistant (Test Day, CMR and Post Exam Processing) - PB2 (J)

Based in Milan (Italy) - Please note that for this position, no relocation is provided.

Permanent contract Full time 35 hours per week.**
Working hours: Tuesday-Friday: 12:00-20:00; Saturday: 09:00-17:00 - This may vary according to the business needs.
Entering gross monthly salary from € 1,870 to 2,400 depending on previous relevant experience in similar roles. 14 salaries per year.

Purpose of the role

The purpose of this role is to support effective and efficient delivery of Exams within a location as well as post-exams processing.

This role will be the point of contact for Venues/Venue Supervisors on the day and will support the management of Venue Staff and Examiner engagement, relationship and performance.

The role will support the resolution of risks and issues, including customer communication directly or through customer services

Main Accountabilities

Product Service Support

Supports the selection of suitable venues by viewing venues identified by Cluster Operations Planning function (if required).
Receives exam materials and stores them securely in the Confidential Materials Room (CMR) (if required).

Undertakes sorting and packing of exam materials for designated test venues and supports exam materials reconciliation (if required). Arranges transport of confidential materials and resources required on test day to the exam venue.

Acts as a point of contact for Venues and Test Day Staff 48 hours prior to and on the Test Day.
Ensures proper procedures and documentation is adhered to when handing over exam materials to courier or Venue Staff (VS).
Ensures that British Councilowned equipment and materials are available and ready to use when needed.
Distributes sufficient resources to venues as per requirements (e.g. process guides, stationery, branding, signage, technical equipment).
Ensures proper script receipt tracking, packing and return OR scanning, storing and shredding.
Inputs exam results into Awarding Bodies platforms.
Scans postexam scripts and/or despatches to Awarding Bodies.
Processes Enquiries on Results with the Awarding Bodies.
Provides timely escalation of issues, enabling the adaptation of work plans where necessary.
Supports continuous improvement in efficiency, cost effectiveness and quality of service delivery by using standardised systems and processes.
Performs financial duties relevant to the function (e.g. raising POs, processing invoices, etc.) (if required

Customer Support

Identifies where more complex issues require resolution by others and refers them on accordingly.
Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logístical or technical difficulties) and proactively alerts relevant teams to any issues of concern that are likely to impact service/project/task delivery or customer experience.

Risk & Compliance

Ensures adherence to Business Assurance standards (e.g. management of CMR, incident reporting, raising awareness of security standards in the team).
When requested carries out random checks on Test Day to prevent issues from arising.

Provides support and reporting for audits and performance reviews. Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.

Managing self & others

Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.
Monitors internal colleagues or external contractors/suppliers task completion to agreed quality and time standards.

Test Day Support

Where appropriate this role will be part of a team carrying out Duty Officer duties on a rotational basis supporting test day delivery. The test day roster will include some early morning and weekend cover.

British Council core skills
- **Communicating and influencing (level 1) Communicates