Service Manager - Milano, Italia - LUXOTTICA

LUXOTTICA
LUXOTTICA
Azienda verificata
Milano, Italia

1 settimana fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione
Service Manager


Date:
Mar 14, 2023
Location:Milano, IT
JOB SCOPE AND MAIN RESPONSIBILITIES
- eCommerce Service Manager will be responsible to interact with the business team, understand the SLAs and supervise the service team to support and maintain the infrastructures. He/she will be in charge of managing service level agreements and ensuring services meet the business need.
AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES

  • Manage the Application Maintenance team of the System Integrator / Partner
  • Plan Application Maintenance releases and hotfixes
  • Manage relationships with eCommerce stakeholders (Business, Operations and Services Teams)
  • Track Application Maintenance KPIs and System Integrator Service Levels
  • Bug/Defect triage
Altri lavori da LUXOTTICA
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