Supply Chain Key Account Coordinator - Milano, Italia - Montblanc North America

Montblanc North America

Azienda verificata

Milano, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Milano, 25, IT- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship.

With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

Based in the MBI Headquarter, reporting to Supply Chain Manager, she/he actively contributes to maximise the sales performance of WH Business (selected WH partners - Key Account and External Btqs - Franshising) Corporate Gift and IC Flows, through an efficient and effective management of the orders, ensuring that product availability matches with customers' requirement, at the appropriate time and in the correct quantities.

The goal is to manage the entire order cycle to enhance business development and ensure sustainability and customer satisfaction.

This entails monitoring sales and stock, by supervising issues related to delivery and reversal logistics (returns, claims and rejected products).

She/he strongly supports the selected partners and External Boutiques, Key account management, HQ Supply Chain and logistics; collaborates with WH Director.

Key responsibilities:

Key Account (+50 WH Partners), External Italian boutiques (7 Btqs), Corporate Gift business, and InterCompany Flows (2 Richemont Partners)
Keeping track of quality, quantity, stock levels, delivery times, transport costs and efficiency

Continuity and Novelty: allocations and availability according to HQ input, among KA, Ext. boutique and IC
Be aware about production and supply difficulties and dealing any problems or delays as they arise with prompt communication to KA, Franchising manager and CG & IC peers, by proposing product alternatives
Ensures the correct preparation of the documentation for approved returns in Hamburg

CS for Richemont and Montblanc Italy Employees' repairs

Ensures the correct CS flow for employee repairs (either in Hamburg or in Florence)

Internal Key Contacts

Supply Chain manager
SC colleagues
WH Director; KA and Franchising managers
External Boutiques/BM
Visual Merchandiser
Logistics
HQ supply chain and distribution
IC purchasers
CG Agents

Language skills:

Fluent knowledge of English (written and spoken)

Personal skills:

She/he must be dependable, disciplined, self-driven and efficient.

He/she should also be/possess:

Proficient in standard logistics software (SAP, APO, BOA)
Excellent analytical, problem solving and organisational skills
Ability to work independently and handle multiple projects, ability to prioritize
Managerial skills, proactive approach and openminded
Strong interpersonal skills and excellent written and oral communication skills
Ability to work under pressure and deal with fast challenging / changing scenarios
Strong commitment to customer service (internal customer = Etx. BM / Ext. BTQ staff /Logistics)
Confidence, drive and enthusiasm.