CRM Campaigns Specialist - Roma, Italia - Fendi
Descrizione
Position:
We are looking for a CRM Campaigns Specialist who will be responsible for planning and implementing the CRM global strategy alongside the CRM Manager, playing a key role in executing the CRM roadmap.
The position, based in our HQ in Rome in the CRM team, part of the Omnichannel Department, is ideal for someone who is looking for an exciting opportunity in a fast-paced environment and is eager to make an immediate impact.
Main Responsibilities
- One to many communication activities such as Newsletter development and Newsletter calendar monitoring, in collaboration with regional and HQ teams and with external vendors
- Daytoday management and execution of CRM campaigns, liaising with regional teams and corporate teams to deliver campaigns on time and as per specification
- Coordinate CRM Activities with regional teams on a daily basis
- Launch of new automated and personalized Client Journeys for multiple audiences to cultivate relationships and enhance communications with active and inactive prospects and customers, working with Digital, IT and Data teams
- Support the CRM Manager with the implementation of all the CRM tools (CRM cards, catalogues, gifts, etc )
- Collaborate with crossfunctional teams to coordinate featured assets and contents
- Partner with multiple stakeholders to support the CRM Manager with the coordination of the CRM roadmap activities, with particular focus on Clienteling tools development and enhancement
Profile:
- Bachelor's degree required, preferably in Marketing Management, Economics or related fields
- Data driven with strong Analytical skills
- Knowledge of Salesforce is a plus
- Ability to think critically, identify solutions and deliver recommendations based on data and analysis
- Proven ability to organize multitude of tasks, projects and information simultaneously
- Excellent communication and organizational skills and work well in a fastpaced environment
- Fluency in English
- Strong initiative, creative thinking, attention to details
Additional information:
- LVMH is committed to nondiscrimination and respect of each person's singularities. We recognize and recruit all types of talent_
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