Junior Customer Experience Specialist Categorie - Milano, Italia - DDW

DDW

Azienda verificata

Milano, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship.

The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and highest quality standard.

Posizione:

Digital Diversity Week supports Jil Sander in its search for profiles belonging to the Protected Categories (L.68/99) to be placed as Junior Customer Experience Specialist.

Main responsibilities:

Contribute to spread the CRM culture within the Company
Support in the development of the Customer Experience projects (clienteling app, retail activations, gifting strategy, etc.)
Follow up on clienteling activities that aim at recruiting new clients and strengthening the relationship with the loyal ones
CRM KPIs analysis to drive business actions based on customer insights
Support Store Staff by sharing and consolidating CRM best practices across the Global Retail Network
Sustain Training Content Creations with presentations and video projects
Help Training Delivery monitoring and assessment with the creation of questionnaires and tests
Deliver Training when needed to local head office and store staff

Requisiti:

Belonging to the Protected Categories L.68/9
University Master Degree (preferably Economics)
At least one year in a similar role (preferably in the Luxury environment)
Highfashion sensitivity: products and branding trends awareness
Analytical skills with an ability to clearly translate results into actionable insights
Microsoft Office Suite (Proficient in Excel and Power Point)
Previous knowledge of PowerBI and Salesforce are appreciated
Dedication, proactivity, high attention to detail and time management skills
Creative thinking, problem solving skills with a «Make things happen» approach
Team player with excellent communication and interpersonal skills

Altre informazioni:

Dal 27 novembre al 1° dicembre, Jil Sander partecipa alla Digital Diversity Week, l'evento digitale dedicato alle categorie protette.