Customer Service Coordinator - Lombardia, Italia - Confidenziale

Confidenziale
Confidenziale
Azienda verificata
Lombardia, Italia

4 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione
Consultant is looking for a worldwide company operating in the sector of physical and digital payments, connectivity, and integrated identity solutions, for its office located in Milan a:

Customer Service Coordinator

What You'll Do:


  • Lead and monitor the tasks of a small CS team, in order to assure a smoothly business grow of our main client, being focused on the compliance of the customer requirements and needs and also ensuring that the internal procedure is properly applied.
  • Manage & track the orders of the assigned clients and follow up until the delivery and subsequent invoicing, being focused on the compliance of the customer requirements and needs
  • Place the PO's to the production sites, internal and external, interacting with the different partners of the process
  • Create and configure the material in the ERP, according to the features of every product
  • Manage incidents and client complaints and followup.
  • Coordinate and monitor the processes required for every order to guarantee the client requirements and the agreed SLA's
  • Keep track of the necessary documentation based on current regulations.
  • Work closely with sales team and other relevant teams to ensure effective internal and external customer relationships, processes & needs are built and maintained
  • Balance workloads appropriately and ensure equity in the team
  • Manage thedaytoday needs and incidents of the assigned team
  • Guarantee billing in a timely manner, as well as the reporting of monthly forecasts
  • Work on projects to improve the quality of our business processes which lead to better efficiency and enhanced quality of our services
Who You Are:


  • Ability to multitask in a fastpaced environment and adjust priorities as needed to meet daily and ongoing business needs
  • Ability to build and develop relationships with others to assess needs and to identify and solve problems
  • Able to schedule work and implement work assignment adjustments to meet changing work priorities and ensure goal fulfilment
  • Open to feedback and opportunities for development and performance improvement
Required:


  • Preferably a University/Bachelor's degree
  • Strong verbal and written communication skills in Italian and EnglishData inizio prevista
:

/10/

Categoria Professionale:

Marketing / Comunicazione / Media / Giornalismo

Città:

Milano (Milano)

Esperienza lavorativa:

Responsabile Customer Service - 12 mesi

Conoscenze linguistiche:

Inglese

Parlato:

Buono

Scritto:

Buono

Comprensione:

Ottimo

Mezzi di trasporto:

Auto

Disponibilità oraria:

Full Time

:

- (Aut. Min. Prot. N.1100-SG del.).
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