Night Auditor - Milano, Italia - Armani Hotel Milano

Armani Hotel Milano

Azienda verificata

Milano, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

An exciting opportunity has arisen for a Night Auditor role at Armani Hotel Milano.

The Night Auditor reports to the Lifestyle Manager.

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Main duties and responsibilities:_

Deal with all Front Office operations (check in check out escorting cashier operations guests' care) according to Company policies, procedures and compliance with our code of conduct.
Daily closure, cashier check for all hotel venues, accounting reports, posting control, providing data to statistics and local government institutions.
Assist with all guest's requests.
Handle emergencies according to procedures.
LQA and Forbes standard knowledge is a plus

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Requirements:_

Effective communication: Communicate clearly and in an appropriate manner (both verbally and nonverbally) that positively impacts the guests, the business and Armani Hotel. Use and interpret nonverbal behaviours to enhance understanding.
Emotional intelligence: Demonstrate sensitivity to the needs and emotions of guests and colleagues and adjust the style to them. Manage own emotions in challenging situations.
Collaboration: Be able and willing to work as a team player. Share information and skills and actively seek and provide feedback.
Drive results: Provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues. Demonstrate a cando attitude. Demonstrate a sense of urgency and take ownership of own tasks and responsibilities.
Adaptability: Identify when a different approach is needed and offer solutions. Try and adopt new ways of doing things. Understand and demonstrate thinking before acting.
Global perspective: Be curious and respectful of all cultures and looks to learn from them. Treat each other with respect and inclusiveness regardless of position, level or background.

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We require:_