Italy Ea Operations Director - Milano, Italia - CBRE

CBRE

Azienda verificata

Milano, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Posted- 04-Jan-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- Milan '- Lombardia - ItalyPurpose of the position

Role:
Lead GWS EA LOB within Country Italy to ensure:

Enterprise Accounts can operate successfully in Italy, as efficiently as possible
Enterprise growth opportunities are maximized
EA operations are compliant with statutory and company policies.

Missions - main, transversal, punctual - For each mission, give the tasks to be carried out:

Individual accountabilities:
Operational leadership to ensure account operations in Italy portfolio are compliant with local law and statutory requirements (in conjunction with support functions as required - e.g. QHSE, People, Finance)

Where required, Ops Support Leads to provide existing individual accounts up in order to cover:

Local oversight and operational support for local account leads
Management of any fractional resource dedicated to an account
Local country representation, local point of contact for client escalation, occasional client meetings, dispute resolution
Identifying and recommending margin improvement opportunities, including O1 reviews, supply chain opportunities (in conjunction with Sourcing team), projects / extra works etc.
Support on Key Personnel matters (recruitment, selection, onboarding etc.) in conjunction with People team
Ops leads support on new business opportunities for the Enterprise business including:
Input into and sense checking of local operational solutioning and pricing (in conjunction with the local sales team where available)
Support with formulating any local / country specific commercial terms (in conjunction with Commercial team
Ops leads support on transitions to ensure operations incountry are mobilized effectively for new account (as needed)

Interactions

You -> Others:

Lead with our RISE values
Listen to and communicate the voice of client
Be flexible, responsive and open to change
Consistently adhere to process and follow change management protocols

Others -> You:

Coordinate with Enterprise Account and EMEA leadership before engaging with clients
Be sensitive about platform decisions that may indirectly / adversely impact Division clients
Be transparent and communicate often

Level of experience and skills required

Minimum 10 years experience in leading teams, preferably in Corporate Real Estate and Facilities Management

Skills required:

Trusted Strategic Advisor
Provides strategic advice that delivers tangible, portfoliowide value to clients;
High Value Provider
Develops and applies our market leading scale, expertise, and capability to deliver outcomes that cannot be replicated by our competitors
Great Talent
Attracts, retains, and develops industry leading talent in every role

Parameters for Success

Key Metrics/Financial Targets:

For EA units in Split country Italy:

Financial: GM of accounts / "Matrix" P&L

Safety

TRIR & LTIR
Compliance no statutory non compliances
Client Satisfaction
WCP

Organizational requirements for success:

Collaborative relationship between accounts and country to ensure accounts in the portfolio can operate successfully incountry
Collaborative relationship with LFM organization to ensure LFM country platform provides necessary services to EA in the portfolio
Key member of team of local EA support specialist

Key Capabilities:

Offer differentiated services
Identify and capture significant runrate savings and cost avoidance
Develop trusted, strategic advisor skills and capabilities for DD's & AD's
Understand the frame, be able to articulate and guide, with the EA HRBP the EA hierarchy,
Being able to influence on business & people decisions through the ability to build and maintain relations across the country, and the EA organization

Margin of autonomy

Owns:

For EA units in Split country Italy:

Staffing and governance in direct EA account portfolio (including any fractional resource)
Local customer relations
Relations to LFM organization
Statutory & QHSE compliance (partly via LFM country platform)
EA Due Diligence and Transitions activities in the portfolio

Vetoes: