Gridspertise - Responsible of Digital Post Sales - Roma, Italia - Enel

Enel

Azienda verificata

Roma, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

General Information:

Country

Italy
State/Region
Lazio, Lombardia
City
Milano, Roma
Team
Digital Solutions
Seniority
Senior
Job Type
Permanent
Hire Type
Full-Time
Work Regimen
Hybrid
Posting Date
12Jul2023
Expiration Date
30Jul2023
Company
Gridspertise s

rl
Description and Requirements:

The team Digital Solutions, within Gridspertise is looking for a

-
Responsible of Digital Post Sales Europe.

Gridspertise is a new, fastpaced global organization with a unique expertise and technological knowhow in distribution grids on a global scale setup in 2021 as a carveout of Enel's twentyyearlong experience in grid digitalization.
Every day we strive to create a greener and more electric future for generations to come by offering cutting edge sustainable solutions to Distribution System Operators worldwide and deliver a new era of sustainable and reliable smart grids.
We are company made of people who aspire to achieve results that enable our teams, our customers, and ultimately the world to prosper. We are looking for highlymotivated, talented, visionary and curious people that are willing to accelerate electric future with us.
Would you like to get involved in a customer oriented, innovative and dynamic context? Join us
What you will do:
As Responsible of Digital Post Sales Europe, you will be responsible for all activities related to:
To ensure that clients are satisfied with the Gridspertise digital solutions they have purchased, and to provide ongoing technical support and project management to ensure successful delivery of those products or services.
Customer Relationship Management. Building and maintaining strong relationships with clients by ensuring their satisfaction with the products or services they have purchased. Providing ongoing support and troubleshooting to resolve any issues they encounter. Organizing regular meetings with the customer to track status of relation, solution use, identify issues and opportunities. Reference person for the customer for escalation of issues and criticalities.
Product Development. Collaborating with the product development team to identify areas of improvement for existing products, as well as identifying opportunities for new product development.
Project Management. Managing the delivery of projects to clients, ensuring that they are completed on time and within budget.
Reporting. Preparing regular reports on customer satisfaction, technical issues, and project status to senior management.
Sales Support. Collaborating with the sales team of new sales opportunities to existing customers.
Who you are:
Bachelor's/Master's Degree preferably in Engineering or Information Technology with:
10 years of experience in the role.
Knowledge of Application Maintenance Services (AMS).
Knowledge of distribution network systems and grid operations.
Knowledge of smart metering solutions.
Knowledge of fundamental concepts of KPIs and SLAs applied to IT services.
Knowledge of IT monitoring solutions.
Knowledge of communication protocols (standard e/o legacy) used by Smart Metering and Smart Grids systems.
Knowledge of Project Management software (ex; MS Project, Primavera, etc).
Experience in SaaS and On-Premise solutions.
Experience of at least 2 years as a supplier or customer in activities closely related to the definition and / or development of solutions and products at the system level in the context of Smart Meter and Smart Grids.
What we search in you:
Proactivity
Ethics of personal responsibility
Ability to manage issue escalation also with management levels, both in the customer or internal to Gridspertise and Enel
Organization and planning
Analytical and management skills
Problem solving orientation
Ability to motivate and positively influence other colleagues
Flexibility and ability to work in multicultural teams
Languages: Italian (mother language), English (fluent), Spanish (basic skills will be valued).
What we offer:
Personal growth and programs of empowerment
Extensive flexible and remote work options in accordance with organizational needs
Corporate welfare including supplemental health care, wellness programs, family and parental caring, benefits, conventions and more
Permanent contract in Milan or Rome
Who we are:
Gridspertise offers grid intelligent devices, end-to-end cloud-edge platform solutions, and services to accelerate the digital transformation of electricity distribution grids across three main areas: metering and grid edge digitalization, network infrastructure digitalization, field operation digitalization.-
The company was set-up in 2021 as a carve-out of Enel's twenty-year-long experience in developing, testing, and scaling up digital technologies to transform legacy distribution networks into smart grids. Gridspertise is today jointly controlled by the Enel Group and the leading global al