Rooms Division Manager - Sciacca, Italia - Rocco Forte Hotels

Rocco Forte Hotels

Azienda verificata

Sciacca, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Rooms Division Manager:

Permanent

Verdura

Sciacca, Sicily

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An alluring Sicilian escape, Verdura Resort occupies nearly two kilometres of private Mediterranean coastline.

Home to three Kyle Phillips golf courses, a 60-metre infinity pool, six clay tennis courts, a world-class spa, four restaurants and five bars, Verdura Resort is an irresistible destination.

It's a place where rooms seem woven subtly into the Sicilian landscape, with a true sense of space and uninterrupted views of the azure waters.

Above all, it's an unforgettable resort in Sicily where our team delivers an outstanding level of service.

The Position

ROOMS DIVISION MANAGER

Main purpose:

The Rooms Division Manager is responsible for Front Office and Housekeeping. He/She is
one of our Ambassadors of Excellence: quality and Guest care will be his/her main focus.

You will be responsible for the operations, strategies and development of Rooms Division Department, ensuring the highest standards of service.

You will support and coordinate the department Managers in order to achieve the relevant key performance indicators of the property.

Reports to:
Resort Manager.

Main duties & responsibilities:

Responsible for Room Division (Front Office, Housekeeping, Maintenance and Concierge departments) effective management and Guest service delivery of the Resort and the Private Villas.

He/she will be the role model of Rocco Forte Hotels service style:
great attention to personalisation of Guest service and interaction and exquisite knowledge of the location.

Responsible for selection and development of direct reports, monitoring performance and providing feedback; responsible for support direct reports in team selection, management and development.
Responsible for leading the division in order to reach financial, quality and people objectives. Cooperation with Reservations to maximise occupancy and room revenue. Development of profit improvement ideas.
Assist the Resort Manager in order to assure compliance with health and safety regulations in the Room Division.
Responsible for suggesting inputs for room division, organization, budgeting and forecasting.

Competencies required:

Team Management & Collaboration: be a role model for team work, reward and encourage positive team play, within the department and with other departments. He/she will engage the Team Members, with a open communication, regular feedback and promoting a culture of trust, honesty and respect.
Communication: communicate effectively and in an appropriate manner, using the most suitable channel and tailoring the approach to the audience. He/she takes ownership to initiate communication. He/she shares information across the business in a timely manner to inform better decisions.
Personal effectiveness & Emotional intelligence: Selfawareness and selfcontrol are a must. Able to establish mutually beneficial relationships with others. Set clear goals and expectations and identify clear priorities. Meet deadlines and complete tasks and projects successfully.
Business orientation: Create an understanding amongst the team of how department performance impacts the business. Create action plans to improv