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Social Concierge Portuguese Speaker - Milano, Italia - LUXOTTICA

LUXOTTICA

Azienda verificata

Milano, Italia

1 mese fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Social Concierge Portuguese Speaker

Date:
Apr 18, 2023
Location:Milano, IT
WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cuttingedge processing methods. Every day we impact the lives of millions by changing the way people see the world.
JOB SCOPE AND MAIN RESPONSIBILITIES
EssilorLuxottica wants to have a new approach in the relationship with their Social Community, more proactive, delivering engagement, service, and education.
This new role of Social Concierge will be perfectly aligned with the business and the marketing strategy, becoming a crucial asset in the relationship with the customer.
The Social Concierge will be accountable also to provide back to the Business and the Brand the insight from the customers that will rise, helping the stakeholders to take decision based on a new customer centric approach.
Due to the high relevancy of the Portuguese market (both Brazil and Portugal), EssilorLuxottica is searching for a native speaker or a proficiency speaker for managing and interacting with the local community.
AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES
Daily management & engagement of the community and tailored social customer care
Active listening of the community
Engage proactively the Community to support the Brand and the Business
Analyze social data and develop reports to generate actionable insights and continuous improvements

NETWORK OF INTERACTION

INTERNAL:

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The position will be in the Social Media team, working very close with E-commerce, Customer Care, IP, Merchandising and Media departments.
TECHNICAL SKILLS

PROFESSIONAL KNOWLEDGE
Deep knowledge and understanding of social landscape (included but not limited to Instagram. Tik Tok, Facebook, Twitter, Pinterest, YouTube)
Knowledge with social metrics, social listening, web analytics tools
Experience with social media tools and analytics dashboards
Ability to work in team
Time management
Attention to detail
Ability to be reactive and flexible in a fastpaced environment

LANGUAGES