Front Office Shiftleader - Milano, Italia - Melia Hotels International

Melia Hotels International

Azienda verificata

Milano, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

_"The world is yours with Meliá"_

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.

It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.

Do you dare to be the owner of your professional career in an inspiring world?

Mission:

assists the Front Office Manager in the administration and management of the daily operation of the Front of House department, ensuring guest satisfaction and maximum customer care through an efficient and courteous service, to the required standards of the hotel.

Main responsability:

Conduction and supervision the daily operation of the department to ensure that service standards are followed with friendly and engaging service
Managing guest concerns and react quickly, tracking and notifying the right areas to ensure memorable moments for our guests
Ensuring employees are informed on a daily basis about priorities to customize the service
Supervision of operations during the shift for which the person is responsible
Customer complaints management and decisionmaking responsibility
Duties tasks in absence of the FOM
Ensure all staff are trained and accurate training records are kept
To be totally supportive and promote the service culture values to the Reception team enabling them to provide the highest level of service at all times
To ensure accurate billing and corrections
To welcome guests and fosters customer loyalty through his/her friendly manner
To develop high quality relationships with guests throughout their stay
To ensure that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual
To ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
To ensure that guest documentation and information is available and uptodate

What are we looking for?

Must be fluent in italian and English; other languages are preferred.
1year experience in a fast environment in the same or similar position in a hotel/resort.
Passionate for Hospitality and with a strong attitude to interpersonal relationships

Because belonging to the great Meliá family is being VIP
You will enjoy
My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the
My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives.

Be as proud to belong to Meliá as we are of you

At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional.

From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,
VIP **People.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company._

If you want to be "
Very Inspiring People", follow us on:

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INDEED - **GLASSDOOR