Business Process Specialist - Milano, Italia - Glinters

Glinters

Azienda verificata

Milano, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Glinters, part of Aegis, is a head-hunting company specialized in thesearch and selection of professionals and managers.

On behalf of a Silicon Valley-based technology company we are looking for a:

Business Process Specialist

About Our Client:

In today's business climate, the majority of a company's operating knowledge is in people's heads, paper, or cloud/network drives, and the speed at which they are moving prohibits them from documenting this critical intellectual property.

As a result, this leaves a company exposed to disruption in the servicing of their clients and the operating of their business.

Our goal is simple:
To help companies take control of their Operational IP. To drive quality and consistency, so companies and their customers can thrive.

The Client platform enables companies to define and document business processes and derive real time data on the execution of these processes to measure productivity and efficiency.

The system incorporates AI to automate certain parts of the process and verify that the work was done correctly.

About YOU:

You are inquisitive, detail oriented, patient and focus on user friendly solutions.
You are a confident, forwardthinking professional with a strong sense of urgency.
You are organized, possess strong note taking skills and enjoy client facing work.
You have solid analytical and critical thinking skills with the ability to interpret and summarize data in a clear and concise manner.
You are
strong in excel and at analyzing data sets.
You have strong communication and relationship building skills, ability to work with various types of clients.
You are adaptable and agile, and thrive working in a fastpaced, results driven start up environment.
You ideally have 25 years of professional experience, but happy to work with the right person.
You have a professional knowledge of English and you speak it fluently.
You ideally have a bachelor's degree in Industrial Engineering, Supply Chain, or related field.
Experience in industrial engineering, business analysis, building process flows, customer service, client services, process engineering, systems thinking valued, but not required.

Responsibilities:

Your job is to take the current processes being performed at a given client and transfer that process into the Client app to create more quality controlled and efficient workflows and overall work environments.

The process will go as follows:

You will become an expert user of the Client app through our training program.
You will work with the client to understand processes performed by the given stakeholders on a daily/weekly/monthly/quarterly basis and translate that into a process flow.
You will collect and organize information from various sources and ensure all details of the process are recorded. You will understand milestones, dependencies and exception use cases and suggest where certain process approval requirements will be beneficial.
You will then document the process and create an instance in the Client app.
Finally, you will then train the stakeholders to use the Client app and their specific tasks and maintain relationship to ensure successful data is obtained and client is content.
You will analyze current processes and make recommendations on areas of improvement. You will likely be working on several processes at once.

Location is remote in the EU

Aegis guarantees equal opportunities (L. 903/77) - Aegis Srl, AUT. MIN. Prot D. Lgs 276/03.

Contratto di lavoro:
Tempo indeterminato

Stipendio:
€35.000,00 - €55.000,00 all'anno

Benefit: