Pool Bar Manager - Roma, Italia - Hilton
Descrizione
A Pool Bar Manager manages the pool bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
What will I be doing?
As a Pool Bar Manager, you will manage the pool bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
- Maintain an effective pool bar service with an emphasis on high quality, efficient service.
- Check that Guest service standards are set, implemented and monitored, and continuously evaluated
- Setup of the pool bar in accordance with the predetermined standards of the operation
- Comply with licensing regulations and hotel procedures relating to the pool bar and service of alcoholic beverages and conduct staff training sessions accordingly
- Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
- Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
- Evaluate the performance of the Team ensuring the highest standards of service are given at all times
- Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
- Adhere to the Company disciplinary policy when necessary
- Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
- Complete all necessary administration in accordance with Company procedures relating to all staff members
- Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
- Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
- Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
- Meet or exceed the monthly drink profit margin target
What are we looking for?
A Pool Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
- Customer Service experience in supervisory or above capacity
- A warm personality, attentive and smartly presentable
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
- A medium level of IT proficiency is required
- Previous experience in similar role
- Passion for delivering exceptional levels of Guest service
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it allAltri lavori da Hilton
-
Addetto alle scorte
Venice, Italia - 12 ore fa
-
Front Office Agent
Milano, Italia - 2 settimane fa
-
Front Office Manager
Brescia, Italia - 10 ore fa
-
General Manager
Milano, Italia - 4 giorni fa
-
General Accountant
Roma, Italia - 4 settimane fa
-
Income Auditor
Roma, Italia - 3 settimane fa