IT Support Analyst - Serravalle Pistoiese, Italia - Ali Spa
Descrizione
Ali SpA Agenzia per il Lavoro, filiale di Pistoia, ricerca e seleziona per importante azienda cliente di Serravalle Pistoiese:nr. 1
It Support Analyst.
Job Purpose:
Job duties (Responsibilities and Accountabilities):
- Prioritize production / business critical issues and escalate issue(s) to the appropriate global technical staff.
- Work closely with 3rd party software providers.
- Ensure that support requests are resolved in an appropriate timescale.
- Provide accurate and timely updates of tickets in the company tracking system.
- Support with systems testing on both new systems and modifications to current systems.
- Assist with ensuring that sufficient help documentation is available for end users.
- Provide support on all software related issues across a full suite of devices.
- Carryout 'out of hours I.T support' in line with department rotation.
- Adhere to Progress Rail standards, policies, procedures, and backup related tasks.
- Install, configure, and support Microsoft operating systems and environments.
- New desktop procurement, set up, configuration and installation.
- Actively involved in problem resolution, followup, testing, workarounds, and equipment. suggestions
- Other duties as assigned.
Experience and Qualifications:
- Previous experience in the role.
- Excellent verbal and written communication skills.
- Good problemsolving abilities.
- Fluent English (Written and Verbal).
- Excellent windows operating system knowledge.
- Patching, testing and experience with CAT5/6.
Possibilità di smartworking (ibrido) dopo un primo periodo di prova, si valutano profili junior e/o con qualche anno di esperienza; è preferibile un titolo di studio (diploma/laurea) in linea con quanto ricercato.
Settore:
Industria metalmeccanica
Ruolo:
IT/Technology
Tipo di occupazione:
Lavoro a tempo indeterminato
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