Customer Support Specialist - Dalmine, Italia - Diwe

Diwe

Azienda verificata

Dalmine, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Take your next career step at
ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions:
gender, LGBTQ+, abilities, ethnicity and generations.

Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Posizione:

Provide internal and external customer support (e.g. order, documentary and payment related assistance) and coordinate with relevant stakeholders to have complete project ownership and ensure customer expectation and satisfaction.

Your responsibilities:

Data Entry:
Ensures a correct and precise record of the order, any variations and consequent invoicing. Prepares the necessary documentation for the export of the goods and any declarations requested by the customer.
Customer assistance:
Ensures the resolution of customer issues (e.g., order, documents, payments) by coordinating with Sales, Project Manager and Engineer, Shipping Management, and other internal and/or external teams. Support resolution with After-Sales Service and/or Spare Parts teams.
Customer relations:
Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process.

Requisiti:

Your background:

Good knowledge of Excel, Word and Power Point.
Language good knowledge of English, Italian (Essential).
Dynamic individual with excellent attention to detail and good interpersonal skills.
Capacity to work in team.
High school diploma or bachelor Degree.
Nice to have: SAP.

Altre informazioni:

Your benefits:

Enjoy a stable employment in a company with a long history in innovation and technology
Collaborate with experienced experts in an international environment
Seize individual development and training opportunities, from job specific to soft skills
Get private medical care (including offers for family members)
Receive attractive remuneration based on your experience and skills, and other financial benefits
Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities
Smartworking

Dalmine, Bergamo, Italy Full-Time Regular/Permanent