Customer Care Specialist - Provincia di Teramo, Abruzzo, Italia - EVIDENT Europe GmbH
Descrizione
As Customer Care Specialist (M/F/d) you handle service/maintenance contracts and requests for repair and intervention from customers with technicians and external partners.
You provide administrative and commercial support to the sales force and are a real interface between the customer, the technical sales engineers, the service team, the internal and external departments.
As such, your action has a direct impact on the results of the division, on the quality of the follow-up of our customers and on their satisfaction.
Tasks
- You inform / guide customers according to their request (request for intervention, contract followup, repair request, followup of files in progress, technical information, etc.).
- You ensure aftersales service followup in microscopy and industry
- You carry out the commercial study of the customer's request such as:
- Monitoring of his contract,
- Establishment of maintenance or repair quotes,
- Collaboration with the repair center located in the Czech Republic
- Followup of quotes and interventions
- Communication and monitoring of costs and deadlines
- You build commercial offers and ensure followup in relation with the Commercial Delegate and external service providers who work with customers
- You process the interventions and validate the invoices of the stakeholders according to the quotes established
- You handle complaints and disputes
Requirements:
- You bring experience in sales administration management of at least 3 years in an aftersales service, management of maintenance/ contracts / management of spare parts and intervention company
- Education level: Bac +2/+3
- Good written and oral expression skills
- Customer and solution oriented mindset
- Ability to analyze situations and take quick action
- Knowledge of ERP and CRM software
- Good level of oral and written English required given the international context of the position
Job Types:
Full-time, Part-time
Language:
- ENGLISH (preferred)
Work Location:
Hybrid remote in 20054 SEGRA, TE
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