Instore Customer Experience Team Assistant - Pisa, Italia - IKEA

IKEA

Azienda verificata

Pisa, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Who you are

We are looking for a Customer Relations Team Assistant who meets the following requirements:

Experience in Customer Relations.
Enthusiasm about driving business growth and contributing to IKEA's overall success by providing an excellent, omnichannel customer experience across all touchpoints.
Strong customer orientation and teamwork.
Ability to know how to interface with external stakeholders and know how to involve other functions to create an action plan to continuously improve the customer experience.
Ability to problem solve and manage processes according to priorities.
Digital mindset and ability to identify and implement improvements by listening to the customer's voice.
Computer skills (Office package) and excellent propensity to approach and use new digital tools.
Good knowledge of the Italian & English language.

Your responsibilities

Build and maintain a lasting relationship with new and existing customers in a multichannel retail environment. Collaborate with all functions to contribute to growth.
Ensure that the Checkout, Exchange and Family friendly services are fast and efficient for customers, and at the same time costeffective for the IKEA store.
Ensure the store is always in shape as new and the shopping tools (physical and digital) are in place to offer a seamless customer experience throughout the store.
Support Customer Relations coworkers to help customers with the necessary skills and confidence. Achieve this goal in a simple and effective way.
Make sure customers leave the store with a positive impression of IKEA and a desire to come back.
Work to follow policies & guidelines and commit to achieving agreed goals.
Actively collaborate with internal and external stakeholders in the commercial sphere and beyond, to ensure a positive and smooth customer experience.

Together as a team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.

We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers:

we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

We're a bunch of people who are truly passionate about people