Maitre - Palermo, Italia - Rocco Forte Hotels

Rocco Forte Hotels

Azienda verificata

Palermo, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Maitre:

Fixed-term

Villa Igiea

Palermo, Italy

APPLY
Villa Igiea reopened on May 2021 completely refurbished after almost two years of renovation work. It shows contemporary design while maintaining its Liberty soul.
The hotel has 100 rooms and suites, overlooking the flourishing gardens and the Gulf of Palermo. Well-known Chef Fulvio Pierangelini leads the kitchen brigade and conceive the hotel culinary offer.

A beautiful Wellness Centre is available for relaxation and body care while sports lovers will find a spacious and well-equipped fitness room.

The property is enriched by a see front swimming pool for the exclusive use of Guests.

La Posizione

MAITRE

Main purpose:

The Maître is our ambassador in the Restaurant: he/she coordinates and supervises the restaurant team to ensure the best Guests' experience is provided through a flawless and personalised service.

Reports to:
Restaurant Manager.

Main duties & responsibilities:

Provide an excellent and tailor made culinary experience to our Guests according to our service standards and procedures;
Run the service briefing to share information, news and Guest preferences;
Lead and oversee the Restaurant service;
Create and maintain a professional relationship with Guests;
Create and maintain a professional relationship with colleagues and other departments;
Anticipate guests needs and handle Guest comments and complaints when needed;
Train and develop staff in everyday operations according to our standard and procedures;
Assist the Restaurant Manager on monitoring stock levels and alignment to the department financial objectives;
Responsible for the achievement of the economic targets of the restaurant with a deep knowledge of the restaurant offer and appropriate suggestions and recommendations to Guests;
Support the Sommelier in the wine selling process, service and recommendation;
Handle administration tasks as required;
Comply with H&S national rules and company instructions.

Competencies required:

Team Management & Collaboration: be a role model for team work, reward and encourage positive team play. He/she will engage the Team Members, with a open communication, regular feedback and promoting a culture of trust, honesty and respect.
Communication: communicate effectively and in an appropriate manner, using the most suitable channel and tailoring the approach to the audience. He/she shares information across the business in a timely manner to inform better decisions.
Personal effectiveness & Emotional intelligence: Selfawareness and selfcontrol are a must. Able to establish mutually beneficial relationships with others. Set clear goals and expectations and identify clear priorities. Meet deadlines and complete tasks and projects successfully.
Business orientation: Create an understanding amongst all the departments of how department performance impacts the business. Create action plans to improve performance when not meeting company requirements.
Self & team developer: enthusiastic supporter of learning and development. Inspire and motivate others to achieve superior performance and to take on new learning opportunities. Discuss, plan, track and support own and team development and professional growth.

Other requirements:

Professional experience at an international level, preferably in a Restaurant, in the same role;
English knowledge at Intermediate/Advanced level;
Professional knowledge of Italian cuisine and Italian & International wines;
Valid HACCP certification;
Knowledge of F&B management software (e.g. Quadranet);
Passion for service and ambition to grow professionally;
Previous experience as trainer is a plus;
Flexibility;
Attention to detail.

We offer: