-
Head of Customer Happiness Center
4 giorni fa
The Level Group Milano, ItaliaWe are seeking experienced and detail-oriented professionals with a multi-tasking and problem-solving approach to lead our Customer Happiness Center team in delivering timely, accurate and professional services to our customers. · **What you'll do**: · - Lead, motivate and develo ...
-
B2c Customer Happiness Specialist
2 settimane fa
Empatica Milano, Italia**Empatica** · Empatica is a full-stack digital healthcare company and a pioneer in digital biomarker development and continuous patient monitoring driven by AI. Our platform consists of medical-grade smartwatches, software, and physiological and behavioural digital biomarkers. T ...
-
Educatore Madrelingua/bilingue Inglese Nido e
2 settimane fa
Becoming Education Milano, ItaliaBecoming is currently present in the Milano/Monza Brianza area, with an educational approach that propose a growth model where children and young people, parents and teachers can be a part of the same community, in a strong relationship with the territory and into a deep ecologic ...
-
Accounting Associate
1 settimana fa
JTI - Japan Tobacco International Milano, ItaliaWe're JTI, Japan Tobacco International and **we believe in freedom**. We think that the possibilities are limitless when you're free to choose. In fact, we've spent the last 20 years innovating, creating new and better products for our **consumers to choose from**. It's how we've ...
-
Sales Intern
3 settimane fa
Disney Milano, ItaliaSales Intern · **Job ID** · **Location** · - Milan, Italy · **Business** · Consumer Products Games & Publishing · **Date posted** · Mar. 13, 2024 · **Job Summary**: · The Intern will be part of the Sales Team and will be coordinated in his/her daily duties by the Grocery Sales Ma ...
-
Guest Relations Coordinator
1 settimana fa
Radisson Collection Palazzo Touring Club- Rooms Milano, Italia**Radisson Collection Palazzo Touring Club**, 5 Star Hotel in Milan City Center. · Can you be our guests' superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy ...
-
Techedge: Design Thinking Specialist
2 settimane fa
Confidenziale Lombardia, ItaliaDescripcin de la Prctica Techedge is a vibrant, multinational company comprised of talented professionals who helps companies leverage digital technologies to improve their business.Digital technologies are enabling extremely fast-paced changes. Placing people at the center and e ...
-
Delegate for Veterinary Affairs, Italy
1 settimana fa
SantéVet Milano, Italia**Direction Affaires Vétérinaires - CDI** · **Milan, Italie** · **Our company** · SantéVet is the market leader in pet health insurance in France and Belgium, with established operations in Germany and Spain. SantéVet was founded in 2003 in Lyon by Jérôme Salord, and now employs ...
-
Delegate for Veterinary Affairs, Italy
1 settimana fa
SAS LA COMPAGNIE DES ANIMAUX Milano, Italia**Our company** · SantéVet is the market leader in pet health insurance in France and Belgium, with established operations in Germany and Spain. SantéVet was founded in 2003 in Lyon by Jérôme Salord, and now employs around 350 people in Lyon, Lille, Barcelona and Frankfurt. Santé ...
-
Logistics and Supply Chain Coordinator Italy
2 settimane fa
WorldLine Milano, Italia**Logistics and Supply Chain Coordinator Italy**: · At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and securit ...
-
Go-to-market Analyst Intern
1 settimana fa
The Fork Milano, ItaliaWelcome to TheFork We're on a mission to bring people together, feed the human spirit and champion restaurant culture because we strongly believe the best things in life happen around the table, and we want you to experience those unforgettable moments. · Founded in 2007 and pres ...
-
Product Technical Support
3 settimane fa
BD Milano, Italia**Job Description Summary**: We are the makers of possible · BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineer ...
-
Practice Lead Experience
3 settimane fa
Dentsu Aegis Network Milano, ItaliaJob Title: · Practice Lead Experience · **Job Description**: · - A BIT ABOUT US · Dentsu Creative is dentsu's sole global creative network that transforms brands and businesses through the power of Horizontal Creativity. 2022's Cannes Lions Agency of the Year, it is made for inte ...
-
Ocean Manager Southern Europe
2 settimane fa
Flexport Milano, Italia**Build the platform that powers global trade**: · **The opportunity**: · Regional Ocean Manager, Southern Europe · **You will**: · - Manage a sizeable Ocean P&L for your district through scaling volume and increasing yield · - Be the market expert and support the commercial orga ...
-
Advertising Sales Manager
1 settimana fa
Dream Big Milano, ItaliaWe are searching for talented individuals to become recognized reference points for the most innovative digital advertising solutions. We offer continuous training, the opportunity to work on the cutting edge of technological innovation, ample growth potential within a stable com ...
-
Facilities Administrator
2 settimane fa
JLL Milano, ItaliaJLL supports the Whole You, personally and professionally. · Job Title · Facilities Administrator Italy - home based position · Job Summary/Goals · The Facilities Administrator reports to a remote Facilities Manager/Area Manager and is responsible for providing support to ensure ...
-
Admissions Manager
1 settimana fa
ICSMilan International School Milano, ItaliaWe are looking for an energetic, curious and collaborative Admission Manager to join our committed, happy and growing Marketing and Admission team. · ICS Milan is an international school which offers a forward-thinking and exciting educational experience predominantly through Eng ...
-
Local Publishing Intern
4 giorni fa
Disney Milano, ItaliaLocal Publishing Intern · **Job ID** · **Location** · - Milan, Italy · **Business** · Consumer Products Games & Publishing · **Date posted** · Nov. 14, 2023 · **Job Summary**: · JOB DESCRIPTION: · **Local Publishing Intern** · **AREAS OF ACCOUNTABILITY** · - OPA reviewer for supp ...
-
Fleet Zone Manager
5 giorni fa
Kia Italy Milano, Italia**Join the movement and find new inspiration.** · Kia is, together with its sister brand Hyundai, the fifth-largest automotive company in the world. Since its foundation in 1944, Kia has been a significant player in the booming automotive industry, not only in South Korea but wor ...
-
Direct to Consumer Associate
1 settimana fa
JTI - Japan Tobacco International Milano, ItaliaWe're JTI, Japan Tobacco International and **we believe in freedom**. We think that the possibilities are limitless when you're free to choose. In fact, we've spent the last 20 years innovating, creating new and better products for our **consumers to choose from**. It's how we've ...
Head Of Customer Happiness Center - Milano, Italia - The Level Group
Descrizione
We are seeking experienced and detail-oriented professionals with a multi-tasking and problem-solving approach to lead our Customer Happiness Center team in delivering timely, accurate and professional services to our customers.
Lead, motivate and develop team members and ensure resources are in place and operating effectively to meet business goals
Manage the relationship with key partners at global level
Coordinate and monitor the activity of internal "advocate" and partners' teams
Monitor and upgrade a contact monitoring system capable of analyzing performance related to the levels of services offered
Oversee the weekly reporting process, established with brand partners, using data received from end customers, operator productivity and SLAs
Collaborate with all business functions to ensure the resolution of all potential issues raised by end customers to achieve their maximum satisfaction
Ensure the correct flow of information regarding the main issues managed by Customer Service (commercial information, complaints, requests for assistance) for activating cross functional processes improvement
Improve team performance and monitor achievement of KPIs
Ensure team training and improve the quality of customer management
Ensure proper interaction both within the team and with other business functions
Identify and propose new procedures to improve process effectiveness and efficiency
Manage the relationship with external service providers
Oversee back-office activities with a focus on:
The fraud control process;
Management of the logistic flows of goods and orders (receptions, shipment for shooting, shipments to meet the demands of the physical shops, orders in drop shipment, orders in MC etc.)
Management of B2B direct sales channels (order entry, customer communication, problem management with couriers, personal data creation, etc.)
Management of second level Customer Service activities (refunds, chargebacks, claims, store credit generation etc.)
Management of contacts with couriers (customs clearance for orders and returns, opening documents, payment of customs duties etc.)
Inbound DDT management
What we're looking for:
Solid experience (2-4 years) in the same or similar role, preferably within the fashion or luxury industries/brands
Build and Manage the relationship with key partners at global level
Excellent communication skills both oral and written in Italian and English, knowledge of Spanish and German is a plus
Passion for customer assistance and customer caring activities
Team-player mentality
Excellent use of Microsoft Office Excel as well as Google Suite
Knowledge of Zendesk and/or Kibo is a plus
Great time management and follow up skills
Ability to learn and thrive in a challenging, fast-paced and dynamic working environment
Motivated, enthusiastic, and focused on achieving great results
What we offer:
Competitive compensation package (compared to your professional background)
Benefits:
monthly lunch tickets, company laptop, discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers
Learning & Development Programs:
continuous learning experience with TLG University and The Breakfast Club projects
Be part of the young (31 on avg.) and international (30 nationalities) #TLGpeople group and work in a dynamic and fast-moving environment
We hire for potential, and we reward based on impact. In TLG opportunities for growth are limitless. Come be part of our story and join our fast-growing, all-star team in Milan
#J-18808-Ljbffr
