Andreja Gosek

Experienced professional with a robust background in front 
office management, spa operations, and executive board 
oversight. Demonstrated expertise in orchestrating seamless 
customer experiences and ensuring operational excellence 
across diverse service environments. Skilled in managing 
intricate travel arrangements and delivering personalized 
service tailored to exceed expectations. Proven track record 
of efficiently resolving customer inquiries, surpassing 
performance targets, and maximizing revenue streams. 
Recognized for exceptional problem-solving abilities and 
unwavering commitment to service excellence. Proficient in 
leading high-performing teams through strategic planning, 
comprehensive training, and performance optimization. 
Instrumental in implementing innovative guest service 
initiatives while upholding impeccable standards of 
professionalism.
 

Customer Service Excellence
● Staff Training & Development
● Sales & Revenue Growth
● Conflict Resolution & Complaint Handling
● Strategic Planning & Innovation
● CRM Systems Deployment
● Front Desk Operations
● Cross-functional Collaboration
● Travel Arrangement

Bachelor's degree: 

University of Maribor

Tourism; cooperation and development