Cristian Falgari

I am currently working for Brembo, a big tech and international fast-paced company as Customer Quality. I’m always aiming to keep the highest standards of quality with a strong focus on our customers’ satisfaction. 

I also have a highly strong experience as Program Manager, managing & leading multiple projects by defining goals, scopes, timings and monitoring them including costs during the executions. 

I consider myself a people person, as I'm excellent at understanding, approaching, and taking care of others, including very demanding people like stakeholders or customers. 

I’m very good at anticipating people’s needs and I’m a highly detailed oriented and precise person and an exceptional multitasker. 

I’m excellent at problem solving and improving processes.

Work closely with 60 worldwide and challenging customers communicating across different multiple channels (email, phone, meetings) 

Frequent business trips and customer face to face meetings/public speaking 

Focus to improve and strengthen customer relationships (customer focused approach) Excellent negotiation skills to find deals and win-win compromises

Completed successfully more than 150 customer PPAP (new products homologation documents) following APQP method 

Excellent knowledge of PFMEA and multiple attendances in working group for PFMEA definition or updates 

Excellent knowledge in MSA studies and process capacities (cp, cpk) 

Knowledge of  IATF 16949 requirements combined with customer specific ones 

More than 400 customer complaints solved successfully by using a problem solving approach 

Ability to prioritize and work to tight deadlines, both independently and as a part of a team

Develop the skills of team members through coaching, delegation and providing stretching assignments

 Leadership of a quality team aimed to complete PPAP and find best solutions during problem solving activities 

Providing training and education to staff to ensure quality is high on their agenda 

Excellent knowledge of foundry, machining and painting processes 

Leading Project development meetings 

Technical and logistic plant reference for the start of new projects and processes through coordination of the different internal departments of the production site. 

Direct involvement in: - project timing definition - production line investments (CapEx) - process trials planning and management, run at rate performed with customers, KPIs monitoring and comparisons with project targets - Team leading to define corrective actions in case KPIs do not fulfil project targets. 

Master in Mechanical Engineering

Ground vehicle design and control 

Materials and advanced manufacturing processes 

In deep analysis of stress and deformations 

Mechanical system dynamic and control 

Analysis of mechanical measures