

Giada Graziano
Educazione / Formazione
Informazioni su Giada Graziano:
A creative team player who enjoys working in international environments. With a pro-active mindset I can learn fast, used to work in dynamic and fast-paced companies. Heavy consumer of fantasy, science fiction and pop culture media in my free time.
Esperienza
Key roles and responsibilities:
-Coordinate a team of managers for a Community of over 2000 tutors.
-Manage a diverse portfolio of tutors with varying backgrounds and abilities.
-Collaborate with Customer Success and Customer Care teams.
-Project Management.
-Provide technical assistance to tutors managing tickets on MessageBird.
-Conduct onboarding, training, and supervision for new tutors.
-Deliver trainings and workshops for the Community.
-Translate/review written contents from English to Italian to ensure communication flows within the team.
-Data analysis/ data processing.
-Develop projects and initiatives to help team reach business goals.
-Maintain high active rates, engagement, and satisfaction among tutors.
-Monitor WebApp performance and make suggestions for improvement to the Product Team.
-Troubleshoot bug issues and communicate with the IT Team for resolution.
-Use of CRM systems, such as HubSpot.
-Work daily with softwares such as Excel, Word, Trello, Miro, Zoom, GSuite, Slack, JustCall
Educazione
Bachelor's Degree in Linguistic Mediation