joanna ermini

Passionate about Marketing with experience in Travel, Tourism, and Horeca.
I aim to create innovative strategies that enhance your company's values
through effective Marketing techniques and Content Editing.
Part of Garanzia Giovani program and different APLs.

Clink Hostels – Amsterdam, Netherlands 

RECEPTION - FRONT DESK 

Operational management of two eco-friendly hostel locations, each with approximately 20 rooms and 60 beds, including the check-in/check-out coordination processes using management systems such as Management System and Hotek.

 Guest communication, providing detailed information about the property and internal regulations to ensure a comfortable and pleasant stay. 

Payment management for accommodations and additional services, including Front Office tasks, with a strong focus on accuracy and professionalism.

 BARISTA - BAR BACK -F&B

 Simultaneous management of the bar and reception, ensuring the preparation and service of beverages and food items, utilizing a professional espresso machine.

 Inventory monitoring and order management for necessary supplies, optimizing logistics ensuring stock availability. 

Support in organizing and promoting evening events within the hostel to enhance the guest experience, foster a sense of community, and strengthen customer loyalty to the company.

I have a strong and diverse background in copywriting, digital marketing, and SEO, gained through specialized courses in persuasive writing, storytelling, brand strategy, content creation, and search engine optimization. I have also deepened my knowledge of AI tools for content writing and management, as well as e-commerce and WordPress development. My work experience includes a role as a receptionist in a hostel in Amsterdam, where I honed my skills in customer service, operational management, and event organization, demonstrating versatility and excellent communication abilities. I am passionate about digital content, tourism, and marketing strategies, with a creative yet analytical approach to crafting compelling brand narratives and experiences.