Nabila Bayad

I am a dynamic professional with experience as a Check-in Agent at Milan Malpensa Airport, where I handle passenger assistance, check-in and boarding procedures, and flight operations support. Through this role, I have developed strong skills in customer service, problem solving, and operational management in high-pressure environments, always maintaining a focus on quality and passenger satisfaction.

Alongside my professional career, I am pursuing a degree in Social Sciences for Global Challenges at the University of Pavia, which strengthens my understanding of global issues, international relations, and intercultural dynamics.

I am fluent in Arabic, Italian, and English, which enables me to effectively communicate with passengers and colleagues from diverse backgrounds and to enhance the travel experience for international customers.

The combination of airport operational experience, academic training with an international perspective, and advanced language skills makes me particularly well-suited for roles that require organizational ability, intercultural communication, and customer-oriented service in the aviation industry and beyond.

Check-in Agent – Airport Handling, Milan Malpensa Airport

(June 2024 – Present)

For over a year I have been working with Airport Handling at Milan Malpensa Airport as a Check-in Agent. In this role, I am responsible for:

• Assisting passengers during the check-in and boarding process, ensuring compliance with airline and safety regulations.
• Handling baggage acceptance and resolving issues related to weight, delays, or lost luggage.
• Providing clear information to passengers regarding flight schedules, documentation requirements, and security procedures.
• Managing boarding gates, verifying travel documents, and coordinating with flight crews and ground staff to ensure smooth operations.
• Supporting special categories of passengers (e.g., families, elderly travelers, PRM – passengers with reduced mobility).
• Maintaining a professional and welcoming attitude, even in high-pressure situations, to deliver excellent customer service.

Waitress – Various Hospitality Venues

(2022 – 2023)

• Delivered customer service in fast-paced environments, managing tables, orders, and guest requests.
• Developed teamwork, multitasking, and problem-solving skills in dynamic and demanding settings.

Private Tutor

(2020 – 2022)

• Provided personalized lessons and academic support for students in different subjects.
• Strengthened communication and adaptability skills, tailoring explanations to diverse learning styles.

University of Pavia – Bachelor’s Degree in Social Sciences for Global Challenges

(2024 – Present)

An innovative and international program focused on global issues such as migration, sustainable development, governance, and intercultural relations. This academic path enriches my professional profile with a broader perspective on international dynamics and critical thinking skills.

Istituto Tecnico Enrico Fermi, Arona – Tourism Studies

(2018 – 2023)

Specialized in tourism management, foreign languages, and international relations, with a strong focus on communication and cultural awareness.