Riccardo Mangano

Electronic gaming casino operations manager, trainer and leader in some of the top tier luxury resorts & entertainment brands listed in the American, and Hong Kong stock exchanges.

Leader of 100+ team members, including supervisors and team leaders in multicultural and international environment standards.

Passionate about leadership strategies and HR.

Digital content creator, hitting a social media community of + 30k profiles.

Former Electronic Gaming Duty Manager at Melco Resorts & Entertainment in Limassol, Cyprus, and assistan manager at Genting Resorts World in Birmingham, UK. in a fast-paced, 24/7 environment.

I was responsible for ensuring the smooth operation of the electronic gaming section of the casino while adhering to Cyprus and UK gaming legislation and internal policies relating to anti-money laundering (AML), countering the financing of terrorism (CFT), and responsible gaming (RG). I worked directly with the board of directors to resolve any disputes that arose and to ensure that customer satisfaction remained high.

In addition, I co-managed a team of up to 100+ members, overseeing operations in up to 4 locations simultaneously during the shift. I also analyzed and reviewed electronic gaming operations to ensure maximum productivity and staff performance. I was also responsible for conducting CRM data analysis and preparing shift reports to keep the board informed of our progress.

Overall, my experiences has provided me with the skills and expertise necessary to excel. I am confident that my background, along with my commitment to customer satisfaction, make me a strong candidate for any company.

In addition to my Diploma in Graphic and Advertisement, I also hold a Certificate in Croupier Training from the Centro Formazione Croupier in Milan. This certificate allowed me to gain experience in the gaming industry and learn the skills necessary to deal with customers in a fast-paced environment. I have also completed a Leadership and Training Management Program at Genting Casinos UK, which gave me valuable experience in managing teams and training employees.