youssra mouini

Experienced hospitality professional with a Master's degree in Tourism and Hospitality seeking a Sales role. Motivated Previous experience as Receptionist and Reservation Agent with a passion for sales, with a strongattention to detail and customer-centric approach.

General Manager, Fluent Academy, Tangier

January 2022 - Present

• Negotiating contract terms and pricing with clients and suppliers, ensuring that

both parties are satisfied with the agreement

• Developing revenue generating plan, identifying target markets and sales channels, and determining pricing strategies

Reservation Agent, Ramada Encore,Tangier

January 2017 - April 2019

• Successfully implemented upselling and cross-selling techniques to increase revenue and enhance customer experience, resulting in a measurable improvement in sales performance.
• Proactively built strong and lasting relationships with clients by demonstrating excellent communication skills, actively listening to their needs, and providing personalized solutions, resulting in increased customer loyalty and high repeat booking and referral rates.