Technical Support Engineer Tier 2-3 - Modena
2 giorni fa

Job summary
We are looking for a Tier 2-3 Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and network problems and help our customers install applications and programs.Responsibilities
- Provide timely and effective technical support via Zoom, email, or chat.
- Diagnose and resolve technical problems related to software and network connectivity.
- Document customer interactions and solutions in a ticketing system (Zendesk).
Descrizione del lavoro
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