Welcome Desk Agent - Roma, Italia - Marriott International, Inc

Marriott International, Inc

Azienda verificata

Roma, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Additional Information Chinese Speaker

Job Number

Job Category Rooms & Guest Services Operations

Location W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

W Rome is casting for a Welcome Desk Agent to join the first W Hotel in Italy.

Reporting to the Director of Welcome and coordinated by the Welcome Desk Shift leader, the Welcome Desk Agent is responsible for ensuring an authentic W experience to each and every guest.

About us

W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy.

It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.

The impact you'll make
First impressions are everything. And you'll set the tone for every guest's stay.

With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area.

Anything to help and make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.

What we offer

Join the dream team of the first W Hotel in Italy
Professional career progression at international level in Marriott International
Learning and development opportunities online, on the job and in class
Discounts on hotel rooms, gift shop items, food and beverage
Disruptive management & motivated and engaging Talents
Charity events, Wellbeing activities through the TakeCare program
Canteen service and uniform

What you'll do

Process guest checkins by confirming reservations, assigning rooms and activating room keys
Assist monitoring and taking care of the Mobile Guest Service Control Panel Review the panel to process mobile checkin requests, prepare room assignment according to the arrival time and preregister with keys
Assists Shift Leaders in Preblocking rooms for all arrivals focusing on Elite Members and VIP
Process all checkouts including resolving any late and disputed charges
Review the panel to process the mobile checkout requests, perform checkout on the PMS system and follow up with efolios sending to guests
Process all payment types such as room charges, cash, checks, debit, or credit. Process all checkouts including solving any late and disputed charges
Coordinate with Housekeeping to track readiness of rooms for checkin and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Process checkouts and resolving any disputed charges
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications
Always follow Standard Operating Procedures and brand identity guidelines
Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
Perform other reasonable job duties as requested by Shift Leaders

What we're looking for

Great storytelling skills in English and at least intermediate Italian & Chinese (both writing and speaking).
Previous Front Office experience is a big plus
Understanding of rooms operations and luxury hospitality
Ideally, technical knowledge of Opera
A warm, peopleoriented demeanor and a teamfirst attitude
Positive outlook and outgoing personality
Flexibility, problemsolving skills and multitasking ability
The ability to stand, sit or walk for extended periods of time across a work shift

Explore our very big world
As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options.

If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

You're welcomed here
Our highest priority is making you feel as welcome as