Service & Project Manager – Retail Maintenance Contracts - Vimercate, Lombardy

Solo per membri registrati Vimercate, Lombardy, Italia

5 giorni fa

Default job background
Service & Project Manager - Retail Maintenance Contracts Ensure the delivery of maintenance services for the retail sector guaranteeing compliance with contractual KPIs and SLAs customer satisfaction and financial control. The role involves end-to-end management of contracts coordinating internal teams and suppliers with a strong focus on process governance service quality Reports to: Maintenance Services Director Italy Office Location: Via Torri Bianche 24 20871 Vimercate Travel Requirements To regional customer sites as required Key Responsibilities Maintenance Contract Management Operational administrative supervision of contracts including Service Level Agreements SLAs Key Performance Indicator verification handling any non compliance issues Project Management Planning coordination monitoring project activities related to rollouts ad maintenance interventions ensuring compliance with contractual SLAs Optimise costs maximize contract profitability through proper allocation budget management to ensure deliverables are met within the project scope Compliance Methodologies Adoption methodologies aligned international standards ITIL for IT service management based PMBOK ,for project managemnt Governance Reporting Preparation periodic reports performance costs revenue highlighting interventions achieved results Team Vendor Coordination internal resources vendors Customer Interface Continuous interaction client approvals issue manage request closure transparency service quality Improve customer satisfaction efficiently transparent processes Consistently strive embody Toshibas values respect empowerment teamwork adaptability integrity leadership ambassador organisation You have existing experience Service or Project manager within retail sector technical maintenace environments A strong communicator coordinator lead people influence stakeholders levels Customer solutions oriented demonstrate active listening skills turn complex challenges value add opportunities Experience working deadlines defined project scope strong organisation time management prioritising competing tasks Able demonstrate resilience adjust fast paced changing environments Technical Skills Knowledge hardware software maintenace processes contract managment Familiarity KPIs SLA monitoring tools IT background focus retial Point Sale POS systems checkout store infrastructure Preferred Certifications ITIL Foundation PMP equivalent EEO Toshiba equal opportunity affirmative action employer evaluates qualified applicants regard protected characteristics also considers qualified applicants regardless criminal histories legal requirements Individuals require reasonable adjustments disability employment process should email inform requests Diversity Equity Inclusion We at Toshiba Global Commerce Solutions firmly believe our people integral success customers Furthermore committed Diversity Equity Inclusion all people highlighted Core Principles Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement Culture Transparency With over years commitment retial RETAIL Our RETAIL valuues characterize what employees clients expect when work us every time all time Passionate about customers retial industry becoming responsible company help create brighter future
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