Application Specialist Hemostasis - Milano, Italia - Werfen

Werfen

Azienda verificata

Milano, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Job Overview:

Post Date

March 20, 202

Number
WEBIT
Job Function
Customer Service
Location
Milano
Country
Italy

About the Position:

Key Accountabilities

Act as primary contact for the troubleshooting of quality and performance issues, open and follow up complaints when applicable, and escalate to the SBU when needed.
Cooperate with other internal representatives to support EEMEA and the Company's commercial strategy including the support of IT solution implementation.
Share technical product information updates with all pertinent stakeholders. Regularly upload and update internal communication channels with relevant documentation such as operator manuals, product information and other relevant materials and resources to technically support distributors and affiliates.
Eventually, support our partners specially from nonzero distance countries on tenders technical specifications and other presales activities. Eventually, help distributors or affiliates to perform evaluation of our solutions to commercial prospects.

Networking/Key relationships

This position has strict relationships with:

Support team
Sales team
Marketing team
Relevant external stakeholders in their area of responsibility.

Minimum Knowledge & Experience required for the position
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Education: Master's Degree in a scientific, technical or biomedical field.

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Experience:

Specific technical and scientific knowledge for BU of responsibility.
Technical background. Preferably knowledge on IVD industry.

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Additional Skills/Knowledge:

Preferably knowledge of Marketing and Sales Processes
Project management
SAP and Microsoft knowledge
Language: English Proficiency

Skills & Capabilities

Organizational skills & Time Management
Customercentric approach
Problem Solving
Communication & Public Speaking
Flexibility
Teamwork

Travel requirements

Up to 50% of time

Individual Contributor Core Competencies

Managing Work
Effectively managing one's time and resources to ensure that work is completed efficiently.

Emotional Intelligence Essentials

Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; leveraging insights to effectively manage own responses so that one's behavior matches one's values and delivers intended results.

Building Partnerships
Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.

Decision Making

Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

Continuous Improvement
Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions.

Continuous Learning